Farringdon, Greater London (Hybrid)
£27,200 - £32,000 per year
Contract, Fixed Term Contract for 12 months, Full-time
Job description

Fixed term contract for 12 months

Farringdon, London / Home based  

The job of a Save the Children's UK HR Officer is varied and busy.


  • Do you have experience client or customer facing HR role?


  • Do you enjoy working in a fast paced office environment?


  • Are you motivated by providing HR advice and resolving challenges?


  • Are you motivated by our vision of creating a world where every child doesn't just survive but thrives and can go on to change the world – and of inspiring and leading others to do the same?



If the answers to these questions are yes, we would love to hear from you!


To avoid disappointment, you are advised to submit your application as soon as possible as we reserve the right to close the vacancy early if a high volume of applications are received. This is to ensure that we can manage application levels whilst maintaining a positive candidate experience. Unfortunately once a  vacancy has closed, we are unable to consider further applications.


About Us

Save the Children UK believes every child deserves a future. In the UK and around the world, we work every day to give children a healthy start in life, the opportunity to learn and protection from harm. When crisis strikes, and children are most vulnerable, we are always among the first to respond and the last to leave. We ensure children’s unique needs are met and their voices are heard. We deliver lasting results for millions of children, including those hardest to reach.


Job Purpose

Reporting directly to the HR Service Centre Manager, you will be responsible for being the first point of contact for managers, employees and the public accessing HR services, providing information and guidance on core HR policy and process.

As a rights-based organisation, we are committed to anti-racism and actively opposed systemic oppression of any form. You will support our commitment to celebrate diversity, challenge inequality, and build an inclusive environment for every one of our employees so we can better represent the children we protect.




Main Accountabilities

The HR Officer’s key duties will be to:

  1. HR Transaction Processing:


  • Provide advice and information on processing transactions to customers and other stakeholders including colleagues in HR


  • Ensure that updates to HR systems are undertaken in a timely and accurate manner; and that records are filed in line with document storage and retrieval protocols


  • Maintain up to date knowledge of changes to policy and procedures and legislative changes in order to ensure that information and advice provided to customers reflects up to date position


  • Ensure that updates to HR systems are undertaken in a timely and accurate manner; and that records are filed in line with document storage and retrieval protocols


  • Produce a range of letters, correspondence and other documentation to support changes across a range of areas (Payroll, recruitment, training administration, employee administration) to quality and time in line with SLAs and KPIs.




  1. Provision of HR Information, Advice and Guidance:


  • Provide advice and guidance to customers of the service in line with HR policy and procedures framework, HR best practice and legislative requirements


  • Communicate consistent Human Resources Management best practice specialist advice in line with SLA and KPI requirements


  • Proactively monitor outcomes of advice provided to include follow up to conclude where necessary



3. Service Delivery & Customer Satisfaction:

  • Ensure delivery of high quality, customer focussed HR services in line with established SLAs and KPIs


  • Ensures excellence in customer handling, providing first point of contact for all HR queries


  • Make informed judgements about when to refer queries to other HR colleagues including specialist teams.


4. Employee Changes:

  • Ensure that changes to employment arrangements are progressed to quality and time in line with HR policy and within SLA and KPI requirements


  • Uses knowledge and understanding of our HR processes and policies to explain these to employees and their managers




Person Profile

You will have knowledge and experience in all of the areas below:



  • Experience in a client or customer facing HR role


  • Experience working in a fast paced office environment


  • Experience provide advice to clients or customers and resolving their challenges


  • Experience of proactively looking for ways to improve systems, procedures or ways of working and implementing solutions


  • Experience in handling, validating and inputting data in systems with high accuracy


  • Experience using computer systems or databases to access and store documentation and report information



You will have abilities in all of the areas below:


  • Ability to work comfortably with a range of different HR systems


  • Ability to work at pace to respond to customer requirements whilst balancing need to deliver key priorities


  • Outstanding customer service excellence, high standards of attention to detail, quality, accuracy and responsiveness




  • A demonstrable commitment to the principles of diversity and inclusion and their practical application and integration in the work environment


  • A commitment to Save the Children UK’s aims and core values of accountability, ambition, collaboration, creativity, and integrity


Save the Children UK is committed to diversity and equality of opportunity in all aspects of our work both external and internal. We strive to be an inclusive employer and particularly encourage applications from under-represented groups such as returning parents or carers who are re-entering work after a career break, people who are LGBT+, from Black, Asian and Minority Ethnic backgrounds, with a disability, impairment, learning difference or long-term condition, with caring responsibilities, from different nations and regions, and from less advantaged socioeconomic backgrounds.

More about Save the Children

What we do


Most governments promise to protect children... Read more

Posted on: 28 June 2022
Closed date: 28 July 2022 at 23:59
Tags: Human Resources