The job of a Save the Children's UK Senior Infrastructure Engineer is fast paced, yet very rewarding.
- Are you proficiency in managing and configuring AD, DFS, DNS, Group Policy, ADFS?
- Do you have knowledge of supporting infrastructures including databases, middleware and communications technologies required for web-enabled business applications?
- Are you motivated by our vision of creating a world where every child doesn't just survive, but thrives, and can go on to change the world?
If the answers to these questions are yes, we would love to hear from you!
Save the Children UK believes every child deserves a future. In the UK and around the world, we work every day to give children a healthy start in life, the opportunity to learn and protection from harm. When crisis strikes, and children are most vulnerable, we are always among the first to respond and the last to leave. We ensure children's unique needs are met and their voices are heard. We deliver lasting results for millions of children, including those hardest to reach.
About the Role
The role of Senior Infrastructure Engineer is a technical hands-on role, and you will be the design authority for all the physical and virtual infrastructure, enterprise storage and cloud technologies focusing on Office365 and Azure. You'll be expected to liaise with all levels of computer users, support staff and outside vendors to quickly understand, evaluate and remedy server and network technical support issues as and when they occur. You will also assist in the development of the 1st/2nd line support function.
This is a fantastic opportunity to work within a small team, taking on a generalist role with a broad scope of work which gives you excellent exposure to a variety of projects and technologies. You should be a confident self-starter with the ability to work with minimum supervision and able to suggest updates and improvements for the current infrastructure.
In addition to the above, you will:
- Provide 3rd Line infrastructure support to Save the Children UK users within the defined SLA's, prioritising workload where needed and managing conflict resolution
- Ensure that detailed documentation is in place for all infrastructure systems in the live production and test environments to enable existing and new team members to support Save the Children UK infrastructure
- Ensure the effective and efficient use of all Save the Children resources in order to keep costs low and ensure safety in the workplace. Pro-actively research and pursue opportunities to reduce costs and increase efficiency of the server support function
- Work with 2nd line and the Service Desk in incident resolution and problem management, also providing guidance and knowledge transfer for specific tasks
- Work with the 3rd Line application and network teams to ensure that all systems and support are aligned with technical and business requirements
- Work with external partners and Save the Children member organisations to develop shared projects and solutions.
To be successful you will be educated to A Level standard or higher as well as possessing essential qualifications including MCSE (or equivalent experience) and ITIL V3 Foundation. Extensive experience in IT Server Infrastructure Architecture/Build/Support is also essential. You should be capable of managing multiple conflicting properties and be able to work well under pressure. Excellent interpersonal and communication skills, and the ability to work collaboratively with the user population is also essential for this role. You should also possess the following essential technical skills:
- Microsoft Windows Server 2003 – 2019.
- Proficiency in managing and configuring AD, DFS, DNS, Group Policy, ADFS, etc.
- Microsoft Hyper-V clustering.
- VMware ESXi clustering.
- Microsoft Office 365: Exchange, SharePoint, OneDrive for Business.
- Backup/Disaster Recovery Products.
- Microsoft Azure technologies including Azure ADDS, VMs, Enterprise apps, Storage accounts, Virtual networks, B2B, etc.
- PowerShell management/scripting
- A demonstrable commitment to the principles of diversity and inclusion and their practical application and integration in the work environment
- A commitment to Save the Children UK's aims and core values of accountability, ambition, collaboration, creativity, and integrity
Save the Children UK is committed to diversity and equality of opportunity in all aspects of our work both external and internal. We strive to be an inclusive employer and particularly encourage applications from under-represented groups such as returning parents or carers who are re-entering work after a career break, people who are LGBT+, from Black, Asian and Minority Ethnic backgrounds, with a disability, impairment, learning difference or long-term condition, with caring responsibilities, from different nations and regions, and from less advantaged socioeconomic backgrounds.