Technical Project Manager (CRM Infrastructure)
We're looking for a Technical Project Manager to support our Salesforce CRM implementation as part of our dedicated CRM Programme team. If you're looking for a varied role where you'll play a key role in delivering a complex CRM implementation programme, we'd love to hear from you!
This position is for an initial 8-month Fixed Term Contract until the end of July 2024 in line with the project timelines, but with potential to extend.
Save the Children UK believes every child deserves a future. In the UK and around the world, we work every day to give children a healthy start in life, the opportunity to learn and protection from harm. When crisis strikes, and children are most vulnerable, we are always among the first to respond and the last to leave. We ensure children's unique needs are met and their voices are heard. We deliver lasting results for millions of children, including those hardest to reach.
Technology holds the potential to fundamentally transform the way we work. Technology can deepen our engagement with stakeholders and the wider public, it can deliver new programmatic opportunities and strengthen the impact of our existing work. Technology can improve our effectiveness right across the organisation, and enable SCUK to better achieve our strategic goals.
About the role
Reporting to the Head of Project Management Office, as Technology Project Manager you will take on a busy and varied role as part of the CRM Programme, project managing the design and implementation of Microsoft cloud technologies, a data warehouse, and integrations to downstream systems, to support our Salesforce CRM implementation.
As part of a team dedicated to the CRM Programme, you'll be managing parts of the project lifecycle for the Supporting Technology Workstreams, liaising with multiple users and Subject Matter Experts, a Business Analyst and Developers.
You'll play a key role in working with the wider programme team to understand the interdependencies between the projects, as well as working with third-party application and infrastructure vendors.
As Technology Project Manager, you will:
- Shape, scope and manage the implementation of the Supporting Technology project workstream from initial framing of the work through to completion
- Ensure that agreed milestones for project delivery are aligned with the overall Programme timelines and met
- Be accountable for the delivery of agreed change requests and enhancements required on the projects you will be allocated to. You could also be assigned to new projects as required within a prioritised backlog for each Programme
- Within the project, be accountable for the management and motivation of multi-disciplinary resources who will be working with you to ensure optimum project delivery (Business Analysts, Developers, Testers etc)
- Manage supplier dependencies and issues and taking corrective action to keep the project(s) on-track
- Ensure that all risks are adequately addressed, and mitigation strategies are put in-place for each risk.
We're looking for a creative problem-solver with the ability to predict challenges and seek to proactively head-off obstacles.
You'll demonstrate the ability to facilitate discussion and drive decisions on appropriate solutions and be someone who shares knowledge and experience on project management ways of working across the organisation.
You'll be experienced working within complex projects with downstream systems and processes and excited to apply your experience to support our CRM implementation.
The ideal candidate for this position will have:
- A strong track record of successfully project managing CRM cloud infrastructure projects to time, budget and quality, within a technically complex and dynamic environment
- Hands-on experience of managing projects/programmes that include data manipulation, integration, ETL processes and CRM tools
- Good hands-on knowledge of high-level technical architecture
- High level understanding of one of the following: Microsoft Azure, Azure Data Factory, Synapse, Power BI
- Experience working with supporting infrastructures (e.g. databases, middleware and communications technologies required for web-enabled business applications)
- Practical experience of software development lifecycles and project methodologies (Waterfall, Agile, Prototyping etc.) and associated documentation
- Practical experience of Agile Principles, processes and techniques (iterative development, backlog tracking, burndown charts, task definition, sprint planning, retrospectives and velocity, daily stand-ups, Kanban boards).
- An industry recognised qualification in Project Management or similar technical field.
Please note: To avoid disappointment, you are advised to submit your application as soon as possible as we reserve the right to close the vacancy early if a high volume of applications are received and will be considering applications on a rolling basis.
Ways of Working:
Remote First – The majority of our roles can be performed remotely, however you may work from the office as often as you wish. Whilst you will be predominantly working from home, we may at times require you to come to your contracted office in London (up to 2-4 days per month or 6-8 days per quarter). Note: This will be agreed with your Line Manager and team. This is intended to be time spent on collaborating with colleagues and relationship building.
Flexible Working - We are happy to discuss flexible working options at interview.
Commitment to Diversity & Inclusion:
Save the Children UK believes in a world that is fair, inclusive and equitable where all children have the opportunity to change their world. We apply this to our workforce and we are committed to developing and supporting a diverse, equitable, and inclusive organisation where all employees have a sense of belonging and feel that they can be "Free to Be Me". We are not looking for just one type of person - we want to recruit people who can add fresh perspectives, innovative ideas or challenge that disrupts the risk of group think.
We are especially interested in people whose childhood experiences - of life on a low income, of migration, of being in a racialised community, of the care system, of being LGBT+ or in an LGBT+ family or living with (or with someone with) a disability - help us to see things we might otherwise miss. Whatever your story is we want to hear it because we know that different voices, ideas, perspectives and knowledge, working together will enable us to better the lives of children around the world. This is the reason why we are all here.