Farringdon, Greater London
£22,185 - £26,100 (pro rata)
Temporary, 9 or 14 Weeks, Full-time
Job description

The job of a Save the Children's UK Fundraising Assistant (Christmas Jumper Day) is busy and fulfilling.

  • Do you have experience working in a busy customer service role within an office environment?
  • Do you have excellent communication skills and experience of drafting informative  communications?
  • Are you very organised and have a high attention to detail?
  • Are you motivated by our vision of creating a world where every child doesn't just survive, but thrives, and can go on to change the world?

If the answers to these questions are yes, we would love to hear from you!

 About Us

We stand side by side with children in the toughest places to be a child. We do whatever it takes to make sure they survive, get protection when they're in danger, and have the chance to learn.

Fundraising & Marketing's purpose is to work with the Policy, Advocacy & Campaigns and Global Programmes Divisions to inspire, nurture and grow active long-term relationships with key segments of the UK public, corporate partners and influential individuals, to create substantial and sustainable change for children. Across our community networks, our individual supporters, our shops and our generous corporate partners and philanthropists, our fantastic supporters are at the heart of everything we do. We offer opportunities to engage which help our supporters and partners love us more each day. We nurture and grow deeper connections that last. And we change how we work in order to meet supporters where they are.

By doing this, together with the Policy, Advocacy & Campaigns Division, we will deliver for children:

  • a long-term and sustainable unrestricted income stream
  • a restricted income pipeline aligned to Save the Children's strategic priorities
  • a group of highly committed supporters who are willing to take high value campaigning actions for children
  • a supporter base which is willing to speak out on children's behalf when we need them

As Supporter Data and Operations, we effectively manage the data and systems we use to connect with our supporters and provide leadership in how we use supporter data now and in the future to engage supporters better and build their loyalty. We also provide an excellent brand experience when supporters get in contact or need something from

Job Purpose

To support the Supporter Care and Fundraising teams to deliver outstanding service to our supporters around Christmas Jumper Day and the Festive Campaign. This service should always meet and exceed the expectations of our supporters, in order that they can actively contribute to our work through donating, volunteering, raising money and awareness for Save the Children's work.

There are 2 x Temporary positions (9 or 14 weeks)

As a rights-based organisation, we are committed to anti-racism and actively opposed systemic oppression of any form. The role holder will also support our commitment to celebrate diversity, challenge inequality, and build an inclusive environment for every one of our employees so we can better represent the children we protect.

Key accountabilities

The Fundraising Assistant's key duties will include:

  • Managing CJD inbox: respond to any income enquiries in inbox within 48 hour SLA, monitor complaints and respond to them within 1 day SLA
  • Responsible for post-event enquiries. Including finding income on CARE, updating supporters on fundraising amounts and filling in financial amendment log (this is largely from December-February)
  • Monitoring Paragon calls and emails on a weekly basis to ensure calls are compliant and delivering great supporter care
  • Forwarding media/press enquiries from inbox to relevant media team contacts for follow up within 1 day SLA
  • Brief internal supporter care team on campaign developments
  • QAing quality of partnership packs data on a weekly basis, assigning registration reference numbers and uploading to Paragon sftp for fulfilment. Keeping master spreadsheet updated at all times.
  • Respond to supporter comments on social media (leaving complaints to Supporter Care team)
  • Organise social media hub and volunteers, support with social media monitoring and responses

Person Profile

Experience

  • Experience of drafting written communication designed to inform, motivate and inspire others.
  • Extensive experience in a customer service role within an office environment.
  • Extensive experience of building personal and professional relationships with the ability to suggest additional ideas or ways to support in a sensitive and appropriate way

Abilities

  • A ‘can do' attitude, proactively looking for ways to improve the support on offer and remove barriers that have the potential to hinder.
  • Ability to unravel complex queries and identify problems in an environment where the problem is not always immediately apparent or clearly communicated.
  • Organised with a systematic way of working.
  • Able to communicate complex issues clearly & concisely.
  • Ability to work to tight deadlines and manage own workload, and to multitask at short notice.
  • Strong interpersonal skills and experience of working well with a range of departments within a large organisation.
  • Ability to absorb and retain a large body of information.
  • A flexible team player able to go the extra mile to service supporter needs.
  • An understanding of how supporter care or customer relationship management contributes to the profitability of customers or supporters.
  • High attention to detail.

Aptitude 

  • A demonstrable commitment to the principles of diversity and inclusion and their practical application and integration in the work environment
  • A commitment to Save the Children UK's aims and core values of accountability, ambition, collaboration, creativity, and integrity

Save the Children UK is committed to diversity and equality of opportunity in all aspects of our work both external and internal. We strive to be an inclusive employer and particularly encourage applications from under-represented groups such as returning parents or carers who are re-entering work after a career break, people who are LGBT+, from Black, Asian and Minority Ethnic backgrounds, with a disability, impairment, learning difference or long-term condition, with caring responsibilities, from different nations and regions, and from less advantaged socioeconomic backgrounds.

Remote Working:

The majority of SCUK employees are currently working remotely within the UK in line with UK Government guidance. Commencing July 2021 we will transition to flexible and hybrid ways of working (i.e. a mixture of remote/home and office-based working) as social distancing restrictions ease.

We are happy to discuss flexible working options at interview.

Commitment to Diversity & Inclusion: 

Save the Children UK is committed to diversity and equality of opportunity in all aspects of our work both external and internal. We strive to be an inclusive employer and particularly encourage applications from under-represented groups such as returning parents or carers who are re-entering work after a career break, people who are LGBT+, from Black, Asian and Minority Ethnic backgrounds, with a disability, impairment, learning difference or long-term condition, with caring responsibilities, from different nations and regions, and from less advantaged socioeconomic backgrounds. 

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Posted on: 05 October 2021
Closed date: 31 October 2021
Tags: Communications, PR, Fundraising