Helpline Advisor

Posted by Scope

Helpline Advisor

Leeds, West Yorkshire Check commute

£22,000 - £24,000 per year (35 hours per week)

Permanent, Full-time

Job Description

About Scope

We’re the disability equality charity. We won't stop until we achieve a society where all disabled people enjoy equality and fairness. At home. At school. At work. In our communities.Scope's Helpline is at the very heart of the charity's vision to help everyone to have the same opportunities and live in everyday equality. 

About the role

Scope's helpline exists to provide information and support to disabled people, their families, and professionals who work with them, covering all issues around disability. We manage donations and enquiries from our donors, and we are the main route into the charity for our customers. 

We are looking for people to join our team of helpline advisors providing an exemplary service to our customers.

About you

You will be self-motivated, computer literate, and demonstrable knowledge of more than one of the following areas relating to disabled people: benefits, disability rights, social care, enabled environments, housing, government policy relating to benefits and disability.

To succeed in this role, you will need:

·         Empathy and a desire to help.

·         The ability to give often complex information over the phone.

·         Emotional resilience.

·         Excellent telephone skills.

·         Ability to work as part of a team and independently with little supervision.

Delivering equality for disabled people is fundamental to Scope. This applies as much to the way we work as to our commitment to the engagement and participation of disabled people in delivering our mission. We are building a culture where difference is valued, especially in relation to disability, where every individual can contribute meaningfully.

To apply

We welcome applications from disabled people, and guarantee interviews to disabled applicants who meet the minimum job criteria. Please let us know in your application if you are applying under the “Guaranteed Interview Scheme”

If you would like to know more about Scope as an employer and review our recruitment information, please visit our website.

Please apply in writing with CV and covering letter.

Closing date for applicationds: 31 May 2019.

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