Scope
Cardiff, Cardiff (On-site)
Leeds, West Yorkshire
London, Greater London
£20,000 - 23,000 per year (full time equivalent)
Permanent, Part-time, Full-time
Job description

Membership Coordinator

REQ001641

£20,000 - 23,000 per year (full time equivalent)

London, Leeds or Cardiff

28 to 35 hours per week

We're Scope, the disability equality charity in England and Wales. We have an exciting opportunity to develop one of our valued supporter groups, our membership. Membership has an important role at the heart of Scope.

Our ambition is to grow our existing membership to become a vibrant and engaged force for change. We will do this as we develop our new organisational strategy. We want to bring together people who have a deep connection with our shared agenda for social change. We believe that having a strong and active membership will provide us with the support and challenge needed to do the best work we can.

This role will be based at one of Scope’s core locations in London, Leeds or Cardiff, with some flexible remote working, subject to agreement (occasional travel to other Scope locations may be required)

The Role

Our ambition is to grow our existing membership to become a vibrant and engaged force for change. We will do this as we develop our new organisational strategy. We want to bring together people who have a deep connection with our shared agenda for social change. We believe that having a strong and active membership will provide us with the support and challenge needed to do the best work we can.

As Membership Coordinator, you’ll be the main initial contact point for our membership. You will deal with all referrals and enquiries made online and via the phone. You will be responsible for triaging all membership applications and ensuring supporters can access the membership offer. You’ll support the membership event offer and promote membership to stakeholders. A level of general administrative duties will also be required.

About You

You will

  • Deal with all initial referrals/enquiries about membership using pre-defined triage tool.
  • Process new and existing membership applications according to agreed criteria.
  • Answer any straightforward queries or signpost supporters to other provision if appropriate.
  • Undertake a preparatory session with those members who are not confident about using online tools.
  • Organise and provide administrative support for Team Meetings and other events as required by the Membership Programme Lead.
  • Provide general administrative support to the wider National Service Team.
  • Support the Membership Programme Lead by keeping information/dairies up to date.
  • Prepare reports on volumes and trends using spreadsheets and dashboards.
  • Ensure the smooth delivery of membership service including maintaining recording systems, providing administration support to delivery and maintaining accurate records/databases to assist in reporting on membership outcomes.
  • Be willing to undertake an enhanced DBS check prior to starting the role.
  • By living our values and trusting each other, we give our colleagues freedom and space to be creative, push boundaries and change minds.

If you want to make a difference and become a Disability Gamechanger, we'd love to hear from you. Apply Today!

Close date: 27/02/2022

 

Disabled candidates

Equality and inclusion are at the heart of our mission. We are committed to creating a diverse and inclusive workplace.

We particularly welcome applications from disabled people. We guarantee interviews to disabled applicants who meet the essential job criteria.

Please let us know if you are applying under the Guaranteed Interview Scheme.

We encourage applications from underrepresented groups including people in BAME and LGBTQ+ communities.

If you would prefer an application form or need any of the job information in a different format such as large print or braille. Please contact us via our website.

Our Values - Pioneering, Courageous, Connected, Open, Fair

By living our values and trusting each other, we empower our colleagues to make decisions. By giving our colleagues freedom and space to spark creativity for innovation, we can push boundaries, change mindsets and be empowered to change the game with grit and determination and a sense of urgency.

Scope Benefits

We encourage everyone to bring their whole selves to work and embrace our values of being open and fair, courageous, connected and pioneering. We believe hard work deserves reward and recognition and offer a wide range of benefits including 35 days annual leave in Retail, 27 days plus Bank Holidays working in our Head Office, flexible working (where we can), company pension, excellent training and career development, strong colleague networks across disability, race and LGBTQ+, wellbeing incentives like a discounted gym membership, cycle to work scheme, and much more.

Who we are at Scope?

Scope is a disability equality charity in England and Wales. Together we are Disability Gamechangers. We belong to one team, dedicated to achieving a society where all disabled people enjoy equality and fairness. Our mission is to achieve Everyday Equality for disabled people, and we campaign tirelessly to create change.

Posted on: 28 January 2022
Closed date: 27 February 2022 at 23:59
Tags: Admin, Advice, Information