We’re the disability equality charity. We won't stop until we achieve a society where all disabled people enjoy equality and fairness. At home. At school. At work. In our communities.
We provide practical advice and emotional support whenever people need it most. We use our collective power to change attitudes and end injustice. And we campaign relentlessly to create a fairer society.
About the role
The candidate will manage a case-load of customers, supporting and empowering them, ensuring that all programme KPI’s are met. Be a designated safeguarding lead for the service and report any safeguarding issues both internally and externally as required.
Main responsibilities include conducting a thorough initial assessment of all customers joining the programme to understand fully their support needs, developing a SMART goal based action plans that clearly show how the customers support needs will be addressed, measuring, recording and tracking “distance travelled” for each customer in caseload and ensure that an evidence based approach is adopted to recording the customer journey. You’ll work collaboratively within the team to provide support where needed in to ensure KPI’s are achieved and be the designated safeguarding lead and report any safeguarding issues both internally and externally as required.
You should ideally have lived experience of disability. To succeed in the role you will need excellent communication skills, both verbal and written, empathy for your customers, drive and enthusiasm for your role, passion for improving the lives of disabled people and their families.
You will need to respond to change in a positive way and be able to deal with conflicting priorities.
You should have experience of a customer facing role, supporting customers remotely, online and by telephone, providing mentoring or a similar support type, safeguarding of both adults and children. With your experience of safeguarding you should be able to identify, triage and action safeguarding concerns that arise from the service, bring an excellent working knowledge of how to record these concerns, show a true commitment to ensuring the wellbeing of customers and colleagues. You will need a to be confident with digital technology, including Microsoft Office products. You should show a positive approach to the adoption of innovative products and tools.
This service has extended opening hours, 9am to 8pm Monday to Friday and 9am to 12pm on a Saturday. You will need to be flexible to support the team within these hours.