London, Greater London
£42,000 - £45,000 per year
Contract, Fixed term, 12 months, Full-time
Job description

Retail Store Support and Operations Manager


Fixed term, 12 months

£42,000-£45,000 per year


35 Hours per week

The Retail Store Support and Operations Manager is a key role within Scope’s Retail and Communities team. It is responsible for ensuring our network of c.180 shops are supported to operate effectively.

The Role

The role has accountability for several areas including:

  • Store support and operations. Including driving engagement and coordinating information to our shops.
  • Capacity planning and overseeing the management of our suppliers and customer feedback.
  • Gift Aid compliance and governance
  • Internal audit and risk
  • Supporting our logistics colleagues to manage their workload

About you

You will have done this type of role before and have great knowledge of retail operations and the complexities that make up an outstanding retail support function. Plus experience managing a team to get great results. You will also have excellent planning and organising skills and a very collaborative style. And be happy to role your sleeves up and get stuck in.

If you want to make a difference and become a Disability Gamechanger, we'd love to hear from you. Apply Today!

Close date: 03/01/2022

Disabled candidates

Equality and inclusion are at the heart of our mission and we are committed to creating a diverse and inclusive workplace.

We work hard to ensure that we are making exciting opportunities available to all, and everyone feels valued, heard and respected so that we continue to build a high performance, high engagement culture.

We particularly welcome applications from disabled people, and guarantee interviews to disabled applicants who meet the minimum job criteria. Please let us know in your application if you are applying under the Guaranteed Interview Scheme.

If you would prefer an application form or need any of the job information in a different format such as large print or braille. Please contact us via our website.

Our Values - Pioneering, Courageous, Connected, Open, Fair

By living our values and trusting each other, we empower our colleagues to make decisions. By giving our colleagues freedom and space to spark creativity for innovation, we can push boundaries, change mindsets and be empowered to change the game with grit and determination and a sense of urgency.

Scope Benefits

We encourage everyone to bring their whole selves to work and embrace our values of being open and fair, courageous, connected and pioneering. We believe hard work deserves reward and recognition and offer a wide range of benefits including 35 days annual leave in Retail, 27 days plus Bank Holidays working in our Head Office, flexible working (where we can), company pension, excellent training and career development, strong colleague networks across disability, race and LGBTQ+, wellbeing incentives like a discounted gym membership, cycle to work scheme, and much more.

Who we are at Scope?

Scope is a disability equality charity in England and Wales. Together we are Disability Gamechangers. We belong to one team, dedicated to achieving a society where all disabled people enjoy equality and fairness. Our mission is to achieve Everyday Equality for disabled people, and we campaign tirelessly to create change.

Posted on: 03 December 2021
Closed date: 02 January 2022
Tags: Management, Retail