E15, London

£28,000 per year

Permanent, Full-time

Job Description

Role purpose

To support the Team Manager of the service by taking responsibility for the line management of a team including providing effective supervision, coaching and guidance to these staff. Ensuring the service KPI’s are met and reports are completed as required for internal/external use.

Main responsibilities and accountabilities

  • To work collaboratively within the team to provide support where needed in line with key performance indicators to ensure service targets are achieved
  • To line manage staff to ensure that monthly team KPI’s are achieved
  • To lead on a designated service consulting at all times with the Team manager on any issues that may arise
  • To lead on local relationships with other network organisations to support the achievement of all targets
  • To work collaboratively within the team to provide support where needed in line with annual key performance indicators to ensure programme outcome targets are achieved
  • To promote a culture of high standards, expectations and continuous improvement that values and empowers staff
  • Any other duties as required to support the delivery of the services

Grade specific competencies

  • To supervise and encourage team members to maximise their potential through continuous learning whilst challenging and dealing with under performance
  • To support the Team manager to recruit, manage and develop staff within Scope’s HR and operational policies and procedures
  • To utilise volunteers appropriately within the department
  • Lead effective and engaging monthly team meetings based on the Scope team meeting template, reporting back on key issues and questions raised 

Mandatory for all staff

  • Work seamlessly across department or team boundaries in a collaborative and constructive manner to implement Scope’s strategic direction.
  • Demonstrate a commitment to customer service excellence and deliver against the requirements of Scope’s quality framework.
  • Work within Scope’s policies and procedures.

Key contacts

Internal

  • National Delivery Managers
  • Team Managers
  • Extended Customer and Strategy team
  • Human Resources/Finance/IT and other support teams as required

External

  • Customers and third party contacts
  • Organisations - Private, Public and Third Sector who can support and enhance the delivery of the service.