Manchester, Greater Manchester
£25,000 - £27,000 per year
Contract, 24 months, Full-time
Job description
This organisation supports anonymous recruitment. That means hiding your personal identifying information, removing bias from the hiring process.

Job Title:  Senior Employment and Integration Adviser  

Location:  Manchester  

Hours:  37.5 hours per week, with occasional evening/weekend work (TOIL provided) 

Contract:  2 year fixed term 

Salary: £25,000 - £27,000 

Reports to:  Programme Manager 

Language Requirements:  Fluency in English and at least one target language is essential e.g. Arabic, Amharic, Dari, Farsi, Kurdish, Pashto, Somali, or Tigrinya. 


The Charity  

Founded in 2015, Breaking Barriers is a fast-paced, start-up charity with a mission to help refugees in London gain the knowledge, confidence and experience to secure stable and fulfilling employment in their new home. 

We offer effective and flexible employment support in direct partnership with businesses that help refugees secure work, progress into better jobs, and successfully integrate into UK society. We have a unique approach, working with corporate partners to help refugees develop careers that match their skills, experience and aspirations. 

Since Breaking Barriers’ inception just four years ago, we have grown to support in excess of 500 refugees per year. We are really excited that we are now expanding into new regions in the UK with an exciting opportunity to deliver services in Birmingham and Manchester.  

We are a team of over 40 employees supported by several hundred volunteers, who are all driven and committed to helping the refugee community. We are looking for similarly driven and ambitious individuals keen to join an enterprising organisation where they can benefit from the opportunity to innovate and shape the direction of the charity. Colleagues who thrive are passionate, driven and have the confidence to work autonomously while remaining team players and sharing credit with all involved. 

We are looking for someone who lives and breathes our values: 

  • Mission-led: our clients come before everything else. 

  • Welcoming: we want all people to feel happy, comfortable and secure with us. 

  • Collaborative: we are supportive and considerate, curiously exploring other viewpoints to find solutions.  

  • Enterprising: we are discerningly bold, entrepreneurial and have the courage to give things a go.  


Role overview 

Working with Employment and Integration Advisers (EIAs), you will take responsibility for delivering quality support to refugees in one region in the UK. You will enrol new clients, have your own caseload and be involved in assessing the opportunities available to each client, helping them set goals and draw up support plans to get them into employment, training or education. You will deliver support remotely, in person and through volunteers and ensure that the logistical processes and reporting is done effectively. 

You must have previous experience as an Employment Adviser or as a Caseworker in a related role. You need to demonstrate how you have gone the extra mile to support clients, demonstrating a creative and innovative approach where clients are not progressing as hoped.  

On a practical level, you should be comfortable working to targets and measuring delivery based on outcomes achieved. For our part, we offer a strong team environment, where you can experience real levels of responsibility and where your ideas and drive will be welcomed. 

Breaking Barriers particularly welcomes applicants with experience of migration and/or a refugee background. 


Key Responsibilities 

We are a fast-growing charity that prides itself on its flexibility and responsiveness, so your responsibilities may change, develop and grow according to the needs and development of our programmes. 

1. Manage a caseload of clients  

  • Complete enrolments to register new clients to receive Breaking Barriers support, gathering key personal information and explaining our services. You will focus on enrolments particularly in the first 9 months of the project.  

  • Take responsibility for managing a caseload of clients, delivering quality support and working with them to assess the opportunities available and draw up support plans to get them into employment, training, or education. This will take place through online and in person support and will be in collaboration with other service providers through the project. 

  • Ensure that clients are accessing the relevant support within Breaking Barriers, including support from volunteers, Education classes, workshops and employment opportunities with corporate partners.  

  • Work with clients to set goals and achieve outcomes, monitor progression towards goals and provide monthly updates on progress and agreed actions.  

  • Look at alternative approaches and solutions where clients are not progressing towards their goals. 

  • Create and contribute to resources to be shared with clients, to support their progression towards employment. 

  • Signposting and/or referring clients to other organisations (e.g. housing or integration support) when their needs fall outside of Breaking Barriers’ remit. 

  • Ensure any in person delivery takes place within a welcoming space for clients and volunteers, taking responsibility for the high standards of support set by Breaking Barriers. 

2. Supervise Advice and Guidance volunteers within a delivery centre 

  • Work with Employment and Integration Advisers (EIAs) to ensure clients get opportunities to get support from volunteers. Ensure clients and volunteers are appropriately matched, volunteers are sufficiently briefed and supported to deliver appointments and receive appropriate feedback and guidance. 

  • Work with the Volunteer Manager and Volunteer Officer to support with areas such as inducting new volunteers and overseeing active volunteers within a region or workstream.  

  • Maintain appropriate booking and briefing information for volunteer appointments. 

  • Monitor the capacity and quality of volunteers and update the Programme Manager and Volunteer Manager regularly.  

  • Support the Programme Manager to ensure targets are being met in each region and where relevant, volunteer and delivery centre capacity is being utilised. 

3. Ensure effective data management and monitoring and evaluation 

  • Update the Breaking Barriers’ database regularly, keeping accurate records of client details, progress and planned next steps  

  • Ensure that all paperwork and online records are completed accurately and on time to meet reporting deadlines.  

  • Implement monitoring and evaluation in relation to clients in a timely manner and work with the Programme Manager to ensure effective and appropriate tracking of clients, implementation of assessments, and analysis of results. 

4. Maintain external relationships 

  • Contact, develop, and maintain relationships with potential employers, educational institutions, and training providers to enquire about opportunities for clients, as well as to gather further information. 

  • Network with other charities and organisations in the sector to share resources, learn and strengthen the support available to refugee populations in the UK. 

  • Support the Programme Managers to maintain and improve networks of referral partners and build new relationships in the region. Represent Breaking Barriers externally, including participating in outreach meetings and networking opportunities. 

5. Additional projects and cross-team working 

  • Depending on Breaking Barrier’s growth within the region, manage to 1 - 3 Employment Advisers, overseeing recruitment, induction and onboarding and completing all related management and HR processes. 

  • Work collaboratively across teams to support with other projects and new programmes at Breaking Barriers as these develop, contributing knowledge, creativity, and expertise. Continuous improvement of current processes and delivery of the employment programme, generating new ideas and offering creative solutions to problems.  

  • Support Programme Managers with recruitment, induction and training of new staff and, where appropriate, manage volunteers and interns.  



Although Breaking Barriers staff are currently working from home, when we return to face-to-face support this position will require the ability to travel regularly within Birmingham or Manchester (depending on the role) and occasionally within the UK. Occasional working outside of normal working hours, i.e., at weekends or evenings, is required to meet client need, and time off in lieu is provided. 


We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, or age. 

Breaking Barriers particularly welcomes applicants with experience of migration and/or a refugee background. 


If you are looking for a role where you can make a real difference, we want to hear from you. To apply, please submit a CV and 500-word statement outlining:  

Why you are interested in the role 

What skills and experience you would bring to be successful in this role 


Please note that applications without a covering letter will not be considered.  


Applications close at midnight 12th August.

Initial interviews likely to take place on 20th and 23rd August.


More about Breaking Barriers
Breaking Barriers

Gaining stable, adequately-remunerated, fulfilling employment is a significant contributor towards the successful resettlement of refugees.

... Read more

Posted on: 29 July 2021
Closed date: 12 August 2021
Tags: Social Care/Development, Social Work

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