Senior Management Jobs
Charity Operations Manager
About Thyroid UK
Thyroid UK is a charitable organisation working to inform and support people living with thyroid disorders in the UK and campaigning on their behalf for the right tests to diagnose thyroid disease and to have a choice of treatment options.
The provision of quality information for people with both diagnosed and undiagnosed thyroid disorders is the primary concern of Thyroid UK, and we work effectively in this field through dialogue with NHS departments, networking with other voluntary organisations, and providing services directly to patients. We work to encourage scientific research for the education, alleviation, care, treatment and cure of thyroid disease and seek to influence public health policy for the benefit of people affected.
Role and Responsibilities
We are seeking a Charity Operations Manager to run the smooth, effective operation of the organisation so we can best support people in the UK living with thyroid disease. This is a management role leading on all operational activities, supporting and working in close collaboration with the Chief Executive Officer (CEO). Salary will be reviewed after an initial 6 month probationary period.
This role involves minimal supervision and is responsible for the day to day running and management of the charity.
General office management:
· General secretarial and administrative support including routine office tasks where needed
· To manage all operational activity of the charity according to the strategic direction provided by the Board of Trustees
· To be responsible for all aspects of staff and volunteer management, including recruitment, training and supervision
· Collaborating with other team members to ensure that information flows effectively
Support the CEO:
· Foster good relationships with other charities, organisations and research groups; supporting beneficiaries; liaising with patrons, medical advisers and trustees to support continued engagement
· Plan, market, manage and organise/deliver our projects such as conferences, webinars, surveys etc. to meet our strategic goals
· To ensure the financial sustainability of the charity by identifying and securing appropriate funding that supports the charity in achieving its objectives.
· To lead on trust and corporate fundraising to ensure our income streams remain stable and sustainable.
· Draft, proofread and publish the quarterly member magazine
· Draft and send our E-news to our beneficiaries
· Development of the website
· Management of IT systems
· Recruit, manage and supervise our volunteers
· Recruit and line manage staff
· Maintain and update the suite of governance policies to ensure
Thyroid UK is compliant with legal requirements and, where possible, best practices
· Identify opportunities to improve policies and procedures
· Prepare the annual report and other necessary documents and send to the Charity Commission and Companies House
Support the Board:
· Set Board meeting dates; preparing Board meeting papers, agendas and minutes, and liaise directly with Board members, in close collaboration with the CEO
· Contribute to the development and long term strategy of the charity providing regular reports to the board of trustees
· GDPR compliance in the role of GDPR Officer
· The role will require attendance at Board meetings that take place on Saturdays quarterly with one in London per year
Skills required to be successful in this role include:
· High standard of literacy and numeracy
· Excellent organisational skills with attention to detail
· Excellent verbal and written communication skills
· A collaborative working style
· Ability to lead and motivate a small team
· Good problem solving and decision making skills
· Ability to prioritise and delegate tasks and establish clear lines of accountability
· Excellent IT skills and experience in the use of most Microsoft Office applications including Outlook, Word and Excel. Experience of using a customer relationship management system would also be helpful
· Ability to work with flexibility and adapt to changing circumstances
Experience
We are looking for someone with experience of working in a similar or related role in a small charity who ideally has experience in charity operations and governance.
The client requests no contact from agencies or media sales.
Background:
Street Child believes that every child deserves the chance to go to school and learn. Our projects focus on a combination of education, child protection and livelihood support to address the social, economic, and structural issues that underpin today’s education crisis. We partner with local organisations and communities to deliver our locally rooted programmes, using evidence to drive learning and the refinement and scale up of programmes to create maximum impact for the most children at the lowest cost. We pride ourselves on being willing to go to the world’s toughest places where others won’t, including remote, hard-to-reach areas and fragile, disaster-affected states across sub-Saharan Africa and South Asia. Street Child have helped over 148,000 children and families through education, child protection and food security programming. In 2022, 1 in 10 Community Based Classes in Afghanistan was run by Street Child, reaching over 60,000 Out of School children.
Part 1: Role Purpose:
The Head of Program position, reporting to the Country Director in Afghanistan, is responsible for leading a diverse programme portfolio across multiple provinces and partners in Afghanistan. The primary objectives of this role are to secure additional resources to support our work across the country and lead the design and implementation of Street Child’s programme in Afghanistan. Specifically, the postholder will lead the programmes team (including food security, child protection and education project managers and localisation advisor); lead our partnerships with a diverse range of stakeholders; drive our resource mobilization; ensure effective programme implementation; provide strategic technical expertise in Education programming; and provide capacity building to staff and partners as required. Additionally, the Senior Programme Manager will be responsible for external liaison with national and international partners, government officials, and donor community, deputising for the Country Director as required. Ideally, the Senior Programme Manager will have technical expertise in education programming and/or child protection.
Part 2: Key Responsibilities:
(40%) Programme Management and Coordination:
- Provide matrix management oversight for the successful delivery of projects; including technical input, activity planning and day-to-day liaison with the team and implementing partners to ensure quality implementation within timeframe and budget.
- Provide technical support in areas of own expertise (ideally education programming), including programme development, quality assurance, technical backstopping, and capacity strengthening and coaching for education team and partner staff.
- Lead on the delivery of consortia programmes that CIC are part of.
- Coordinate the identification of partner capacity development needs and the provision of targeted support.
- Ensure all donor, internal and external reporting requirements are met in a timely manner, and are in compliance with donor requirements of project/ program allocation.
- Ensure comprehensive and professional M&E practices are in place.
- Ensure project reviews and the financial health of all projects by supervising expenditures within each project monthly and ensuring that well-structured corrective action is initiated and tracked where required.
- Maintain regular links with the operational teams to facilitate the provision of logistic, administrative and security support to facilitate program implementation.
- Establish meaningful working relationships with projects stakeholders and represent CIC at Education Cluster, ACBAR, Ministry of Education, UN agencies, and other international organizations working in education sector.
(40%) Programme Development and Resource Mobilization:
- Provide context analysis on the humanitarian/development context in the country.
- In close coordination with the Regional Representative and Country Director, identify and analyse new funding opportunities in Afghanistan in which Street Child can add value to the humanitarian and development response.
- Develop, implement, and review sector strategies and support the Country Director in identifying strategic opportunities for strengthening Street Child’s work in the country.
- Articulate strategic approaches, partnerships, management/ staffing plans, M&E and budgets.
- Cultivate partnerships, establish links and closely coordinate with relevant government stakeholders, UN agencies, INGO’s, L/NNGO’s, clusters, donors for programme development, including opportunities for consortia.
- Lead the project proposal development (budget, log frame, theory of change etc.) within the framework of the country and global strategy, with support from the programme teams.
- Support Country Director in formalizing a country strategy that aligns with global/regional strategies, priorities and programmes.
(20%) Leadership and Staff Management:
- Managing programme staff including field staff and ensuring direct reports have clear and realistic performance-based management goals
- Ensure that Street Child programme teams comply to Street Child’s security and other relevant operational, financial, logistics, admin, HR, safeguarding, and code of conduct regulations.
- Ensure that any risk to Street Child programming, projects or staff is communicated as soon as possible to and understood by the Country Director.
- Deputise for the Country Director as required.
Generic Responsibilities:
- A strong commitment to Street Childs vision, mission and values.
- Adhere to all Street Child’s policies and procedures.
- Able to represent Street Child appropriately both internally and externally.
- Carry out all reasonable requests that are within the broad remit of the role.
Part 3: Professional and Behavioural Competencies:
Education Qualifications:
- Bachelor’s degree in field of international development, social science or related field.
- Master’s degree in international development, humanitarian studies or related field.
- Accreditation or certification in education or child protection.
Experience and Knowledge:
- At least 5 years of experience in the humanitarian/development sectors.
- Proven track record in successful development and implementation of programmes in Afghanistan or comparable contexts including successful management of teams in humanitarian contexts.
- Significant experience of management in humanitarian/development programming.
- Technical knowledge and proven experience in delivering education programming.
- Experience of developing successful proposals to institutional donors in education, child protection and/or livelihoods.
- Fluency in both oral and written English, with experience in report writing at a graduate or professional level and excellent drafting skills
- Comprehensive understanding of sectoral trends and targets.
- Experience of delivering inclusive education programmes including EIE.
- Experience/knowledge of child protection or gender programming is highly desirable.
- Experience in delivering integrated programming that supports outcomes for children and their needs is highly desirable.
- Experience of in-country aid architecture, coordination and cluster groups.
- Working knowledge of Dari/Pashto is desirable (not required if international).
Competencies:
- Proven ability to work in a cross-cultural environment and strong capacity to work in intercultural teams.
- Excellent team working and communication skills.
- Excellent interpersonal and public presentation skills.
- Reflective, responsive and respectful towards communities and colleagues.
- Ability to work independently and with initiative.
The client requests no contact from agencies or media sales.