Operations Manager Jobs

Bladder Health UK (BHUK) is a small national charity that has developed significantly over the last 10 years. We are now looking for a part-time charity manager who can continue this journey. The role gives a rare opportunity to someone who is enthusiastic to make a difference in this unique space and have a significant impact on both sufferers and healthcare professionals. As charity manager you will need a varied skillset including being able to build and nurture relationships, manage a small team of staff, develop new income streams, create, and develop imaginative projects and use innovative technology to boost the aims and objectives of the charity.

What you would do

Account management of existing and new relationships in the charity sector. • Research and write grant applications. • Support in making decisions and advise on the charity spend. • Work with the BHUK team to tell the story of ‘Bladder Health UK’ via its communication channels. • Support hosting and organising charity events. • Manage the general cashflow for the charity including reporting from a finance perspective. • Work on a multitude of projects throughout the year. • Outreach to relevant charities that the charity wants to work with and build long lasting, meaningful relationships with them. •. • Maintain all contracts, mailing lists, ensuring IT systems are kept up to date, and are compliant. • Manage ongoing governance of the charity, including developing and maintaining policy documents such as our grant making policy, conflict of interest processes, procedures and register, risk management policy and register. • Maintain charity commission register records. You will also be expected to be able to provide and present regular reports to the Trustees on the finance and operational activity of the charity.

To succeed in this post, it is essential that you have:

• Have been involved in charity campaign work previously.
• Have experience in charity operations and governance. 
• Have sales /marketing/fundraising experience.
• Be able to multi-task in a busy environment.
• Can demonstrate effective communication skills with ability to liaise with different audiences and be effective at developing long-lasting relationships.
• Evidence that you are highly organised and great with time management.
• Have experience developing social media, websites, and webinars to promote, inform and educate.

It would be desirable that you:

• Have either a clinical background or experience in urology issues.
• Are passionate about making a difference and are willing to understand how amazing our members, volunteers and supporters are.

JOB DESCRIPTION | Accounts Officer

About Al Basar International Foundation (BIF): 

Al Basar is a leading charity working toward a world free from preventable blindness, where people have access to affordable and sustainable eye care. We are on a mission to create meaningful change in communities across the globe.

The Opportunity: 

We are seeking an Accounts Officer to support our Finance Director in managing the financial operations within the UK office. This pivotal role contributes to our mission by ensuring financial accuracy, adhering to compliance standards, and facilitating effective financial administration.

Key Responsibilities:

1. Assist in daily financial operations, including processing transactions, managing payroll, and handling expenses for staff and volunteers.
2. Support the month-end financial closing process, ensuring timely and accurate reporting.
3. Help in preparing and filing VAT returns and managing compliance with HMRC regulations.
4. Serve as a contact point for UK banking operations, helping to maintain robust banking relationships and mandates.
5. Contribute to the maintenance of financial controls and suggest improvements to enhance efficiency.
6. Assist in providing financial training and support to BIF staff, promoting understanding of financial policies.
7. Collaborate with the finance team to ensure alignment of financial procedures and support the Finance Director in strategic financial planning.

Competencies and Qualifications:

1. Degree in Accounting, Finance, or a related field, or equivalent professional experience.
2. Experience in financial operations, preferably within a charity or NGO setting.
3. Preferably progressing towards/has recognised accountancy qualification (ACCA/CIMA/ICAEW)
4. Understanding of UK financial regulations and tax laws, with specific knowledge of VAT and GiftAid advantageous.
5. Strong organisational skills with attention to detail.
6. Effective communication skills, capable of working collaboratively with both finance and non-finance colleagues.
7. elf-motivated with the ability to handle multiple tasks and meet deadlines in a fast-paced environment.

Application Process: 

Why Join Us:

• Impact: Make a real difference in combating preventable blindness.
• Collaboration: Work in a dynamic, collaborative environment.
• Innovation: Bring your creative solutions to the forefront.
• Development: Access to professional development opportunities.
• Culture: Be part of a dynamic and empowering work culture.

Application Process:

BIF is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees. We encourage applications from all qualified individuals, regardless of background.

Interested candidates are invited to submit a resume and a cover letter outlining their suitability for the position.

Brooke’s work across Africa, Asia and Latin America transforms the lives of animals and people in the communities we serve. With an exciting global strategy and ambitious plans for growth, we are looking for a highly change orientated business focused HR Manager.

Join the passionate People and Culture team at Brooke, offering high level HR support to our Programmes directorate by guiding them through re-structures and overall organisational change. Collaborating closely with Heads of Department, you'll foster a culture of continual improvement and collective change leadership. Conducting organisational change workshops, you'll empower staff with the understanding and skills needed to navigate change effectively, while partnering with the Internal Communications Manager to ensure seamless communication throughout.

Your responsibilities will also include offering expert day-to-day advice and guidance to Directors, Heads of Department, Managers, and staff on People & Culture matters. This entails providing policy advice, implementing best practices, and offering HR support across various aspects.

We are seeking a CIPD qualified candidate with substantial experience in business-focused or income-generating environments. As a change leader, you'll excel in embracing and facilitating change, instilling a mindset of continual improvement, and coaching managers through performance management processes. Your exceptional communication skills, both written and verbal, coupled with your in-depth knowledge of current UK employment legislation, will be invaluable in driving forward our organisational goals.

If this sounds like you join us today and be a part of something truly meaningful!

At Brooke, we celebrate diversity and the creative new ideas it brings. We actively encourage applications from all backgrounds, in particular global majority candidates, candidates from a social mobility background, disabled and neuro-diverse candidates, and candidates under 25 as these groups are currently under-represented at Brooke.

We are aware that studies have shown that women and global majority candidates are less likely to apply for a role if they feel they do not meet the full criteria of the job description. If you feel you meet the majority of the criteria, we would love to hear from you.

We offer a variety of flexible working options to best support our staff and to ensure our working practices are as inclusive as possible.

We are seeking an experienced trusts and foundations fundraiser to spearhead the Trusts and Foundations programme at the Hall. This is an exciting new role within the team who are eager to invest in this area of income and see immense potential for growth.

Building upon the current small programme, you will lead on initiating conversations with new funders and effectively convey the funding needs of the Hall and capital appeal. Your focus will be on developing and growing an engaged portfolio of trusts and foundations who share the Hall’s vision and ambitions.

As Senior Trusts and Foundations Manager, you will:

• create and coordinate the trusts and foundations strategy focused on driving growth and income;
• personally manage a portfolio of trusts, foundations and other grant funders giving 6- and 7-figure gifts, ensuring you deliver fantastic stewardship and reporting;
• oversee and develop a high value T&F pipeline, proactively cultivating and building relationships with potential funders;
• produce compelling funding proposals, applications and cases for support to secure transformational restricted and unrestricted donations;
• provide leadership and support to the Philanthropy Coordinator – Trusts & Foundations;
• work closely with the rest of the Philanthropy team to identify and maximise the lifetime support of donors and partners.

Ideal skills and experience: 

• Demonstrable experience of managing and securing 6-figure+, multi-year funding from a range of trusts, foundations and statutory funders
• Proven experience of managing and developing a pipeline of funders
• Exceptional interpersonal and persuasive communication skills, with ability to engage with a wide range of stakeholders of all levels
• Line management experience, and keen interest in motivating and developing direct reports
• A creative flare, team player, proactive and tenacious
• Passion for the arts, sciences and the work of the Royal Albert Hall

Hybrid working, 3-4dpw in Royal Albert Hall, Kensington office. The role will require occasional evening and weekend work in line with the Hall’s events programme, in particular those attended by your donors and prospects.

New Routes Integration

Since 2003 New Routes has been working with, and supporting, refugees, asylum seekers and isolated migrants in Norwich to support their wellbeing and ambitions by providing skill-building and social programmes in a safe and welcoming environment. We promote cross-cultural integration and community awareness, working with individuals and families from over 60 countries of origin. We work closely with an extensive network of partner organisations, both third-sector and statutory. New Routes is one-third of the Norwich Integration Partnership (NIP), alongside English+ and the Bridge Plus+.

 Principle purpose of the post:

The Operations Manager will work closely with the Chief Executive supporting on contractual service delivery (including the management of risk), quality and improvement across the organisation and ensure quality services are provided. This will be informed and implemented by ensuring that our participants have appropriate methods to inform programme delivery routinely. 

The Operations Manager will support the Chief Executive in leading and monitoromg service and organisational quality, financial/income activity and expenditure, adherence to policies and procedures, and overall compliance with health and safety activity through a range of measures, including the use of reports and data to make critical and informed assessments.

The Operations Manager will be responsible for developing and implementing the Fundraising Strategy in order to diversify our funding streams enabling New Routes to develop exceptional services that meet our participants existing and emerging needs.

In conjunction with the Chief Executive, the Operations Manager will hold responsibility for ensuring all staff are effectively supported to undertake their roles, and will administer formal HR policies and procedures when standards fall below expectations.

The Operations Manager will provide support and deputise for the Chief Executive when required.  The postholder will be expected to demonstrate a high ability to be pro-active in anticipating and managing their workload, and work without high levels of direction.

Please see the attached Job Description and Person Specification.  If you are committed to improving the lives of marginalised communities, we would love to hear from you.  If you would like further details prior to submitting your application, please call our Chief Executive, Gee Cook, for an informal discussion.

We are Made in Hackney

Made in Hackney started life in 2012 as a community cookery school working across London with the mission of tackling the climate crisis, health inequalities and bringing communities together using the power of plants. The impact of our work is varied, far-reaching and very real; changing hundreds of thousands of people’s lives for the better.  We provide diverse culinary education, inspiration and support networks needed to ensure no one is left behind in the transition to a plant-centred, planet-friendly diet.

When you join Made In Hackney – you become part of this pivotal movement, where a new type of food culture is being formed with care, compassion and justice at its core.

We are seeking a highly motivated and strategically minded individual to become our Head of Operations and a key member of the Senior Leadership Team. You will have experience working in a senior role in the areas of operations, HR and governance. You will help the charity comply with health and safety requirements, safeguarding best practice and data protection and lead in developing organisational policies. 

You will have a passion and flair for improving operational processes and efficiency, administering CRMs, and monitoring and evaluation to ensure we operate most effectively. You will not shy away from problem-solving operational challenges and thrive in supporting the core team (of 10 staff) to ensure the smooth running and ongoing development of the organisation. We appreciate you may not have all the experience outlined in each category below but if you excel in a few key areas please still apply.

The experience of working for Made in Hackney is varied, unique and rewarding. There is plenty of room for the successful candidate to be creative and bring new ideas for developing services.

Responsibilities include:

Leadership, Strategy and Governance

• Be an active member of the Made in Hackney Senior Leadership Team, working together to galvanise the organisation behind the strategic plan

• Contribute to strategic discussions on the future path of the organisation; providing oversight on key initiatives as required as a member of the Senior Leadership Team.

• Proactively participate in and/or lead team meetings to ensure effective communication and mutual support

• Provide lead support to the Board of Trustees, assisting the Chair with trustee meetings, keeping the Charity Commission website updated, and assisting with trustee recruitment, induction and training, board reviews etc;

• Act as the lead staff team representative on the Resource & Remuneration board sub-committee

HR & Training 

• Lead the organisation’s HR function ensuring  employment practice is legally compliant and fair, with a focus on being a fully inclusive employer;

• Keep abreast of the latest guidance in employment law and HR legislation, acting as the lead liaison with Croner external HR support;

• Act as MIH’s Lead for:
  Safeguarding - conducting regular reviews of safeguarding policy,  procedures and regular training for staff, trustees and volunteers and completing; 
  Data Protection - ensuring Data Protection Policy review and organisation-wide compliance and responding to any data incidents or breaches;
  Training - overseeing staff/volunteer/trustee training and lead on implementing staff wellbeing initiatives eg. socials, team building days etc;

• Oversee monthly staff salary payment and coordinate with external payroll provider; 

• Responsible for regular organisation-wide policy, procedure and risk assessment reviews

• Oversee any organisational structure reviews and ensure a system is in place for staff to receive regular and motivational feedback, and feel supported and able to perform their role;

Salesforce Admin
To be the main point of contact for core users' technical support and training needs, and to develop the Salesforce platform to improve organisational efficiency, relationship management and income generation. Intensive training will be provided to support this role.

• Act as the system administrator and manage admin functions including assigning new users, creating reports, dashboards, surveys, application forms etc;

• Onboard and train new users, and grow the level of expertise among the core team;

• Implement custom features when new work streams/programmes are set up and as organisational needs grow;

• Oversee support partnerships with external technical support and training providers.

• Support the Head of Fundraising & Communications and Community Programmes Manager with the creation of reports and dashboards in salesforce to present programme outcomes for funder and trustee reports and the MIH Annual Report;

• App Integration – use apps such as Mailchimp and 123 Form Builder (survey software) and integrate with Salesforce

Venue Management 
MIH has a part-time Venue Manager who is responsible for the general upkeep and maintenance of the ‘Liberty Hall’ kitchen venue. The Head of Operations  will oversee them and support key areas of venue management in the following ways:

• Manage relationship with venue partner ‘Clapton Commons’ to ensure key services of venue are running smoothly and represent MIH in oversight committee meetings; 

• Ensure venue and office equipment is safe to use and repaired/replaced/PAT tested on time;

• Ensure the venue meets the latest Health & Safety requirements, Fire Safety Standards and is fully accessible;

• Support acquisition of new kitchen equipment when required, such as ovens, hobs etc either from a donated source or purchased from a supplier;

Finance

• Organise quarterly budget meetings between the core delivery team and Finance Manager to review budget and expenditure; 

• Ensure the finance team understands the requirements and deadlines of board meetings and provide reminders to them for preparing the required financial reporting.

Line Management

• Line management responsibility for 3 direct reports, creating a supportive environment for growth and development

We are on an exciting period of growth and over the next few years we want to increase our reach, connectivity, and impact at a local, district and regional level. At the heart of our work is our vision to ‘#WeThinkActive - Everyone in Coventry, Solihull & Warwickshire to benefit from movement and enjoy sport and physical activity in safe and thriving communities’ and our mission, ‘We will use the power and potential of sport and physical activity to enable future generations to have healthier and more prosperous lives’. 

                                       . 
Our ambition and aspirations mean that we need to formalise and evolve the systems, process and procedures employed in all aspects of running the charity and Active Partnership.

To lead and manage this transition and growth we are looking to recruit an Operations Director to be part of Think Active’s Exec team.

The charity has a strategy and an annual business plan that together, highlights the ambitions, financial profile, goals, and future direction of the organisation. Our ability to implement this has been made possible through valuable Sport England funding.

Reporting directly to the Chief Executive you will lead the development and implementation of operational systems and plans that are integral to the successful delivery of our strategy and implementation of our business plan. 

Join us at Oak Tree Animals’ Charity as our new Head of Operations and make a meaningful difference to animal welfare across Cumbria, The Borders and the North East of England.

Applications close at: 9 a.m. Friday 26th April 2024.

Location: Carlisle, Cumbria

About Oak Tree Animals’ Charity

Oak Tree Animals’ Charity is based in Carlisle, Cumbria, and serves the North East, North West and the Borders, providing non-judgemental and compassionate care to animals and their owners.

The charity is dedicated to the improvement of animal welfare in the region, proactively supporting animals and encouraging people to prioritise animal welfare through our community programmes, advocacy and rehoming services.

We provide holistic support and care for animals and their owners to reach long-term solutions that avoid the need for rehoming but when that is unavoidable, Oak Tree provides a safe home for animals, rehabilitating and preparing them for the next stage in their lives.

The charity also prepares potential owners for life with a new companion and offers the help and support necessary for both animal and owner to live a long and happy life together.

Oak Tree does more besides this by working with communities, government services, local businesses and other charities to provide whatever help is necessary to allow animals, and their owners to live happy and healthy lives.

About the role

Oak Tree Animals’ Charity is looking for an experienced Head of Operations to lead the Charity’s corporate operations.

This new role will lead our Operations Directorate, maintaining and managing our physical environment and valued resources.

The Head of Operations will line manage our finance, facilities (including H&S), reception, HR and volunteer teams to ensure the promotion of a positive and supportive environment and experience for our animals, staff, volunteers and visitors.

The ideal candidate will play a pivotal role in overseeing the day-to-day operations of our organisation, ensuring efficiency, compliance, and the successful execution of programmes and initiatives.

This position requires a passion for making a positive impact, strong organisational skills, and the ability to lead and inspire a dedicated team.

We have a 4-bedroom house on-site, which could be available to the incoming Head of Operations with rent offset by a proportion of salary for those re-locating to the area. This is a pet-friendly property, with a private garden and allocated parking for two vehicles.

 Who we are looking for

We are seeking candidates with broad business management / general management experience gained from either business or third sector organisations.

Ideally, you will have substantial financial acumen and/or experience in facilities management.

You will have a passion for animals as well as people, with a natural ability to build and develop relationships with a diverse range of stakeholders.

You will care deeply for the cause and have an understanding that people are essential to animal welfare.

Furthermore, our ideal candidate will be empathetic yet dynamic with the energy and enthusiasm to guide and lead the operations and volunteer teams, and to deputise for the CEO when required.

Please click 'Apply via website’ to be redirected to the Peridot Partners website, where you can find full details of the job description and register your interest to apply.

Applications for this role close at 9 a.m. Friday 26th April 2024.

About the Foundation:

The Avicenna Foundation was set up in 2023 to to support outstanding young British Muslims by providing them with scholarships for their undergraduate degree. The scholarships are mainly focused on awarding scholarships in the Social Sciences and Humanities for those interested in politics, policy-making and becoming agents of positive change.

Alongside the scholarship, the Avicenna Foundation runs a development programme for the scholars to expand their skills and abilities in various areas like leadership, communication and collaboration.

The Foundation has developed immensely in the first year with the launch of the charity; onboarding of it’s first cohort of 30 scholars and the development of a leadership programme.  It now needs propelling into the next stage as the charity develops to ensure a robust charity structure and programme in place.

Key Responsibilities:

Operations:

- Manage the day-to-day operations of the charity, and manage changes required within programmes and activities as a result of changing external landscapes or contexts.

- Implement strategies for advertising the scholarships, receiving and reviewing applications, shortlisting candidates, conducting interviews, and making final selection decisions. Some of these things are already in place and may need reviewing and enhancing.

- Work with the Scholar Development Coordinator to oversee the leadership development programme, provide guidance and help the programme to grow.

- Maintain regular communication with the scholars, their progress, and address any issues or concerns that may arise.

- Ensure programme objectives and outcomes align with the overall strategy and aims of the Foundation, and are realistic and achievable within timeframes and budgets.

- Organise any events, programmes necessary to the scholars.

- Use data to track progress and drive improvement; proactively manage risks; and ensure effective use of the Foundation’s resources and budgets allocated to you.

Governance:

- Provide leadership and guidance to achieve consistency of governance across all of the Foundation’s activities, from development, delivery, measurement and evaluation and reporting perspectives.

- Regular communication and updates to the board, prepare board papers and contribute to Trustee meetings as required.

- Create, maintain and ensure continued adoption of governance frameworks, policies and templates.

- Ensure implementation and maintenance of risk registers for the charity and across all programmes.

- Manage finances, budgeting, reporting, and record-keeping

- Prepare the Foundation’s annual report.

External Engagement

- Lead on strategic communications by developing and implementing an integrated public affairs and communication plan that are consistent with the goals and values of the Foundation.

- Building and cultivating exceptional diverse reciprocal partnerships across a wide range of stakeholder groups, grounded in delivering impact through collaboration.

- Work with educational partners to enhance the quality and effectiveness of the scholarship programme

-  Leverage messaging and networks to positively impact the growth and reputation of the Foundation.

- Strengthen our brand reputation to maximise our impact and reach.

- Help identify, create and develop meaningful opportunities for the young people the Foundation works with.

- Establish an alumni network and support continuous professional development for alumni.

- Produce briefings and critical information for internal and external stakeholders, and review reports, submissions, and letters where appropriate.

Experience and Skills

This is not a prescriptive list, and we do not expect applicants to meet every item outlined below. We recognise that it can be hard to find the ideal balance of knowledge and skills for this role. We are open to what this balance is, so if you are stronger in one or the other area but think you could do the job please still apply, and tell us why the role is right for you.

Required

- An appreciation and understanding of the Foundation’s values and vision.

- Outstanding communication skills, both verbal and written, combined with the ability to liaise with senior stakeholders.

- Experience in successful partnership working.

- Excellent interpersonal skills with the ability to build relationships, lead, influence and motivate others.

- Good financial acumen and experience of managing and working within set budgets.

- A proactive, flexible approach, and ability to progress work independently in a fast-paced environment.

- Diplomatic approach and highly self-motivated with a positive and energetic attitude.

- Focuses on what matters most, setting priorities and adapting them where required, with the right level of communication.

- Excellent attention to detail, accuracy and organisational skills.

- Takes satisfaction in delivering work to a consistently high standard, and programmes on time and on budget.

- Communicates clearly and confidently to senior team members, and presents information effectively, at the right time, with the right level of information.

- Plans ahead, anticipates and reacts to change and project needs, and remains flexible and adaptive in the face of change.

- Experience of working to tight deadlines without close supervision.

- The ability to identify personal strengths and weaknesses, and a willingness to develop, adapt and learn

- A passion and interest in developing work streams to support the development of young people.

-  A high level of digital literacy to include MS Office, G Suite, social media and other online platforms.

Advantageous

- Knowledge and experience in effective charity governance, with experience working within the charity/non-profit space.

- Understanding of the policy and campaign landscape in the UK as it relates to issues impacting students, young people and Muslim communities.

- Expertise in project/programme management with proven ability to manage complex projects, including the ability to develop and manage budgets, timelines, and resources.

- Structured thinking when working through problems, overcoming hurdles, mitigating risks and dealing with issues.

- Confidence in, and experience in, liaising with a wide range of stakeholders and project participants

- Previous work within areas of young people, local communities, or further education is a plus.

- An understanding of effective safeguarding (training can be provided, but experience an advantage)

- An undergraduate or postgraduate degree in a relevant field.

Please note that this job description is a guide to the work you will initially be required to undertake, but does not cover all of the duties the post holder may have to perform. Responsibilities will evolve over time, in discussion with the post holder.

Are you ready to lead strategic operations and contracts for a dynamic mental health charity? Off the Record is an award-winning young people’s mental health charity offering a range of support services for children and young people across the vibrant and diverse area of London Boroughs of Croydon, Sutton and Merton.

We’re recruiting a Head of Contracts & Operations to play a crucial role in the strategic management and oversight of our central services, including finance, administration, data, and premises. You'll lead a team and carry senior management responsibility for these areas.

If you have at least 3 years' experience in senior technical management, excellent organizational skills, and a passion for making a difference, we want to hear from you. Take the next step in your career and contribute to our mission of supporting young people's mental health by visiting our website to access the application pack. Completed applications should be returned to us via email by midday on Monday 29th April 2024.

This is a full-time position, with the possibility of reduced hours (min 30 hpw/4days) and is office-based in Croydon. Salary is £45,594 inclusive of Outer London Weighting and a range of other benefits.

If you have any further questions please email recruitment or visit our website for more information about our services. 

Hours: Full-time

Remuneration: £47,250 gross annual (dependent on experience)

Duration: Permanent

Location: Manchester, UK (hybrid working available), with up to 40% of time on international deployment

Applications from people with an existing legal right to work in the UK are only accepted.

Can you ensure the safety and security of our humanitarian health teams as they deploy around the world?

UK-Med is a humanitarian NGO that has been responding to disasters for over thirty years. We prepare and equip medical teams, both in the UK and worldwide, so they are ready to respond when epidemics, conflict and natural disasters hit. When Ebola struck West Africa in 2014 we recruited and trained UK doctors and nurses who helped local medical teams and other NGOs to bring the outbreak under control. We are core partners, providing the clinical component and key support structures of the UK Emergency Medical Team (UK EMT) in line with WHO standards.

We are recruiting a Head of Security to ensure effective safety and security arrangements are in place for the UK EMT. Our new Head of Security will lead on strategic and operational management of safety and security for the UK EMT. You will design, draft and disseminate overarching safety and security plans and crisis management plans and attendant structures, and will advise Team Leaders in the field including deploying with large responses as required. It is a standalone role and you will be responsible for all areas of security management.

Our ideal candidate will bring significant security expertise developed through significant experience working in the humanitarian sector (expected to be at least 5 years) including in insecure environments, and who is willing to spend up to 40% of their time on deployment as part of our responses.

We offer a competitive salary and benefits along with a friendly working environment and the opportunity to make a real difference through and influential role in humanitarian programming.

How to apply

We strongly recommend that you read the Candidate Information Pack - Head of Security - April 2024 before applying for this role.

To apply, please submit a current CV and a supporting letter (2 pages) through our online jobs portal.

Your covering letter must include a detailed explanation of your suitability for this post with specific reference to the criteria in the person specification

Applications must be submitted no later than Wednesday 1 May 2024

UK-Med is committed to safeguarding of our personnel and beneficiaries and has a zero-tolerance approach to sexual exploitation and abuse. We conduct thorough vetting before any appointment is confirmed.

UK-Med is committed to the principles of diversity, equality, and inclusion. We strive to provide an inclusive and supportive environment where employees feel respected and supported to be able to fulfil their potential.

Are you looking for your next career-defining fundraising role based within the NHS? Do you want to use your fundraising skills to help a charity providing additional support services that truly make a difference to patients and their families? If so, we have an exciting opportunity for you!

Liverpool University Hospitals Charity, the registered charity of Liverpool University Hospitals NHS Foundation Trust, is looking for a dynamic Partnership Fundraising Manager to take our corporate support to the next level and further enhance the experience of our patients, their families and staff. Building on the charity’s solid foundation, your role will be the lead our corporate and partnerships fundraising plan, to help us raise funds that are over and above NHS funding, to create high quality, compassionate care and wellbeing for all. This senior role calls for a highly motivated and experienced Partnerships Fundraising Manager with significant experience of developing and implementing income generation across corporates, trusts and major donors.

You will have a proven track record in corporate fundraising, bringing in at least five figure donations. You will need to be a dynamic, self-motivated and pro-active fundraiser, who will show enthusiasm for the projects and services we are seeking funds to support.

If you think you can take our charity to the next level, making Liverpool University Hospitals Charity a high profile charity in Merseyside, then we want to hear from you!

Job title: ​​ Chief Operating Officer

Salary: ​​​ £65,000 to £70,000 per annum depending on experience

Position:​​ Permanent

Hours:​​​ 40 hours per week

Holidays:​​ 25 days excluding Bank Holidays 

Responsible to:​ CEO 

Location: ​ 9 Kingside Business Park, Ruston Road, Woolwich, SE18 5BX

Please note this is not a hybrid role.

About First Step Trust:

First Step Trust (FST) is a registered charity providing access to work experience and employment opportunities for people (referred to as workforce) with mental health challenges, learning disabilities, a history of offending and other socio-economic disadvantages, with a key aim to provide opportunities for people who are not in Education, Employment or Training (NEET).

The charity currently operates a garage and a catering business, both focused on providing real-life work experience for these learners. FST has over thirty years' experience as a provider of employability programmes and has successfully run the commercial aspects of the business, creating a solid balance sheet with healthy reserves.

In recent years, FST has been exploring new ways of helping people overcome barriers to learning including, low levels of literacy/numeracy and debilitating anxiety in formal situations e.g. exams or interviews.

Through FST's ground breaking work using Virtual Reality (VR) to upskill our workforce members and engage learners in secure mental health facilities, we have recognised the potential of assistive and emerging technologies as a real game-changer for the people we work with. The technology enables us to do things never before possible. We have, with the support of Halfords Autocentres and the Institute of the Motor Industry (IMI), developed an innovative programme which offers high quality training in a safe environment that does not require any written work.

This led us to identify the need for new ways of enabling and 'scaffolding' learning that will combat some of the wider psychosocial barriers including 'fear of learning', the impact of e.g. learning disabilities, Autism, negative peer pressure and reoffending behaviours. A recent Resolution Foundation report suggests that current "low rates of training among the least educated are troubling, given international evidence showing that there are higher returns to adult education for these individuals." Research suggests that AI/ machine learning could help us overcome these.

We have been supported by two Ufi VocTech Trust grants to deliver VR supported training to these communities of learners furthest away from learning and work. The route to market for our products is into the automotive industry directly, but is also being commissioned by NHS and criminal justice/mental health services as a way to introduce those in secure environments to potential future work opportunities.

These digital developments form part of the charity's strategy for embracing digital innovation to better serve our client base and grow the market we are able to serve beyond those in our local areas.

About the role: 

As the COO, you will support the CEO in executing their strategic plans and directives, while overseeing the efficacy of the organisation’s strategy and implementing changes needed for the growth and development of the organisation. Ultimately your purpose is to support the continued success and growth of the organisation through good management, communication and relationship-building, without compromising on our commitment to working with people who use our service as colleagues..

About you: 

You will be a senior manager who has energy and drive as well as sound judgement. On top of a strong track record in an operational position, you will have the breadth of experience to oversee our operations strategy and systems, commercial activity, budget management, monitoring and evaluation and fundraising. You will have a proven track record of success in senior-level general or commercial management.  You will be a clear, analytical thinker who will strengthen the leadership of our charity. You will be an excellent manager of people, able to support people with varying skills and abilities, who may come from disadvantaged backgrounds.

Key objectives for this role:

Ensure the smooth running of all First Step Trust’s core operations including our commercial activities, people, budgetary control, fundraising, HR, office, facilities and IT.

Work closely with our CEO and Board of Trustees to lead on developing First Step Trust’s next 3-year business plan.

Key responsibilities:

Direct line management of operations staff.

Directing and controlling the work and resources of the organisation ensuring that it achieves its mission and objectives.

Oversee and develop systems for our volunteers’ development and training.

Lead on all aspects of budget management.

Oversee production of the annual report.

Develop our fundraising strategy, working with our CEO. Pursue new sources of funding to support existing operations and new work.

Lead on funder and grant management.

Develop a building and facilities improvement plan including fabric of the building, equipment and IT. 

Person specification:

Experience and skills (Essential)

Senior level operational management experience

Experience of developing strategy and business plans

Track record of line managing staff (and volunteer) and teams. 

Strong budget management expertise.

Strategic thinking and problem-solving abilities, with the ability to define the problem, assess options, recommend solutions and drive to a decision.

Excellent communications skills, including the ability to effectively communicate with a wide range of people at all levels.

Expertise in charity regulatory matters and compliance

Knowledge of data protection including GDPR

Good working knowledge of safeguarding requirements 

Experience and skills (desirable)

Experience of IT infrastructure

Experience of fundraising and funder management

Experience working in the charity and not-for-profit sector

Experience working with vulnerable and disadvantaged people 

The Isle of Wight Donkey Sanctuary is a growing and cherished part of our community, dedicated to providing a safe haven for donkeys and educating the public on their care and welfare. Our vision extends beyond equine welfare to creating an environment where our team, volunteers, and visitors can feel welcomed and enriched.

Position Summary

We are in search of a Chief Operating Officer (COO) adept at turning strategic visions into operational realities. The COO will oversee daily operations throughout the sanctuary, ensuring excellence in health and safety practices, and fostering high team performance and growth. As a key partner to the CEO, this role demands a leader skilled in operational management and strategy implementation, preferably with experience in the third sector and a deep commitment to animal welfare.

Objectives of the role

1. Strategic implementation and operational leadership - working in close partnership with the CEO to integrate strategic objectives into the organisation's day-to-day operations. This will include focusing on enhancing process efficiency, ensuring operational excellence and maintaining budgetary control connected to operational issues.

2. Developing high performing teams – driving team excellence through targeted recruitment, comprehensive onboarding, ongoing professional development, and robust performance management strategies, ensuring team cohesion and high retention rates

3. Ensuring regulatory compliance and safety - maintaining rigorous adherence to all relevant charity and health & safety regulations, proactively ensuring a safe environment for staff, volunteers, visitors and our equines.

4. Fostering a supportive culture - creating a work environment where commitment to our sanctuary's values and alignment with our vision and mission inspire and unite our teams.

5. Acting as a deputy for the CEO - representing the charity and making decisions in the CEO’s absence, ensuring leadership continuity and organisational stability.

Responsibilities

Responsibilities include:

· Evaluating internal operations to identify and implement efficiency improvements

· Developing and implementing policies (in collaboration with the CEO and Trustees) that support the sanctuary's goals and ensure operational alignment.

· Overseeing daily operations across the estate, including visitor facilities, barn and paddock maintenance, and health and safety compliance, ensuring a safe environment for staff, volunteers, visitors and equines.

· Directly overseeing the performance of our teams in Visitor Experience, Volunteering, Estates and Facilities, ensuring these areas not only operate efficiently but also focus on creating exceptional experiences for visitors and volunteers. This includes working closely with HR to foster successful recruitment, professional development, and other HR initiatives to build and sustain high-performing teams.

· Ensuring the sanctuary is ready and welcoming for visitors each day, effectively monitored and managed throughout the day and securely closed at night

· Health and safety leadership - spearheading safety initiatives and training a skilled team in safety protocols, ensuring a secure and safe environment for staff, volunteers, visitors and over 130 donkeys and ponies. The COO will work closely with the Head of Facilities and Estates Supervisor to enforce health and safety policies, address safety issues, as well as ensuring readiness and responsiveness for critical incidents, including fire and medical emergencies.

· Serving as the deputy for the CEO, including leading the sanctuary in the CEO’s absence, making critical decisions, and managing external relationships.

The above role encompasses an understanding that the sanctuary operates seven days a week and requires a willingness to work weekends and evenings as needed to ensure continuous leadership and operational excellence.

Reporting structure

Reporting directly to the CEO, the COO will have the following direct reports: Head of Estates, Visitor Experience Manager, and Volunteer Manager.

Required skills and Experience

· A strong ethical commitment to animal welfare, demonstrated through previous work or personal advocacy, with the desire to make a positive impact in the community and beyond.

· A track record of managing operations effectively, demonstrating the ability to oversee day-to-day activities

· Proven experience in translating strategy into actionable plans

· Proven effectiveness in managing diverse teams and working with volunteers, highlighting the ability to engage and inspire a wide range of contributors towards common goals.

· Experience in budgeting, data analysis and using performance metrics to guide decisions.

· Flexibility to adapt to changing priorities and the agility to respond to unforeseen challenges, particularly in animal welfare contexts.

· A collaborative approach to working with key stakeholders, including the CEO, to ensure alignment with the organisation's goals.

Desirable:

· Experience within a non-profit organisation and familiarity with the regulatory environment specific to the charity sector, including health & safety standards and compliance. 

Why Join Us

By joining the Isle of Wight Donkey Sanctuary as COO, you’ll play a pivotal role in shaping the future of donkey welfare, leveraging your expertise to make a lasting difference. You’ll lead a dedicated team, drive operational excellence, and contribute to a cause that’s both meaningful and rewarding.