Milton Keynes, Buckinghamshire, South East
£21,233 pa
Job description

Are you looking to work for a forward thinking social housing provider that is proactively driving through a programme of service development; offering an improved range of services to older customers and exceptional service delivery?


Service Delivery Officers

40 hours pw - £21,233 pa x 1

based at Milton Keynes and providing support within cluster


You would be joining us at an exciting time – supporting the development and delivery of professional, innovative and flexible local housing, health and improved wellbeing and support services to older adults living within our retirement living schemes and the wider community.


This is your chance to make a real difference to the lives of our residents and wider customers.  As a Service Delivery Officer, you will provide assistance to make our customers feel confident about sustaining their housing and living independently in an environment that supports people to improve their sense of wellbeing and tackles social and digital exclusion.


A key part of your role will include community and local partner engagement and involvement in activities that will enhance our customers’ quality of life.  A strong knowledge of housing and tenancy management services would be beneficial along with a broad understanding of housing law, support needs and health issues.


You will need to be organised, confident and able to facilitate group work and to engage with customers face-to-face; a strong administrator with good literacy and numerical skills and the ability to efficiently use IT applications.


If you’re dedicated to providing a quality service to customers, you’ll get all of the support you need to do a great job. 


The role involves working with vulnerable adults and as such Stonewater will require appropriate enhanced background checks, via the Disclosure and Barring Service.


Our vision is for everyone to have the opportunity to have a place they can call home. This is what drives us. If you want to make a real difference to people's lives and have a stimulating and rewarding career, we would love to hear from you.


You will be expected to work flexible including some evenings, Bank Holidays and weekends if required and will attend training and meetings at other offices.  A valid UK driving licence or equivalent is essential, as is the use of your own car, as you will be required to provide cover across retirement living schemes and deliver services to any non Stonewater customers.


For the right person, we can offer:


  • 26 days’ pro-rata annual leave (plus an entitlement for bank holidays)
  • Comprehensive training and development opportunities
  • Staff helpline offering independent, confidential information, counselling and support 
  • Childcare vouchers
  • Holiday trading


Closing date: 24 January 2017


Stonewater is a Charitable Industrial and Provident Society No. 20558R. We are committed to equality for all and welcome applications from all sectors of the community.


Refreshed on: 24 January 2017
Closed date: 31 January 2017
Tags: Admin, Housing Management