Shaw Trust
Ipswich, Suffolk (Hybrid)
Colchester, Essex
£22,000 - £27,000 per annum
Contract, Fixed Term until 30 September 2022, Full-time
Job description

Hybrid role working from home and out in the community within the Norfolk, Suffolk and North Essex area. 
£22,000 - £27,000 per annum
Full-time, 37.5 hours per week. Fixed Term until 30 September 2022
Job Ref: 23741

The Shaw Trust, in tandem with government and the broader employment support community across the UK, is working hard to make sure we support as many individuals as possible to get and keep a job. We believe that everyone who needs help and support to attain their employment goals should be able to access it as soon as possible and that support should reflect their individual needs.

To help us in this mission, we are looking to expand our employability services and are looking for Digital Coaches to work on our DWP Work & Health Programme Job Entry – Targeted Support (WHP JETS) Programme.

The Digital Coach role contributes to our mission of reducing digital illiteracy, and you will support our participants in learning how to access and operate in a virtual world.  You will provide advice and support to guide and encourage participants to overcome barriers to employment and achieve realistic job goals by becoming confident in using digital equipment. 

Based from home, you will have a willingness to support participants through a blended learning approach using digital online technologies as well as in-person face to face support and be willing and able to travel.

The role holder will be expected to manage a caseload of participants, supporting their journey to employment by enhancing their skills and confidence in using digital devices and technology. The Digital Coach will offer advice and direction to enable participants to access support they need.  It is expected that candidates for this position will be highly skilled in both IT and coaching and able to lead individuals and groups in order to maximise the learning environment and learning outcomes for our participants.  Excellent interpersonal skills, and the ability to explain information to others in a variety of formats is crucial as is the ability to work collaboratively with colleagues and participants.

The ideal candidate must have an understanding of the local and regional labour market and employment issues within Norfolk, Suffolk and North Essex and be able to maintain an up-to-date working knowledge of the benefit system and entitlements.

The ideal candidate will need to be inclusive and embrace our culture and values, putting those we serve at the heart of everything we do. You will consistently deliver high quality services to support our communities and beneficiaries in a fast pace, target driven environment. Additionally, an understanding of government funded employment programmes such as the Work and Health Programme would be an advantage.

The role is home based with travel within Norfolk, Suffolk and North Essex, as the support will be delivered predominately as face-to-face as part of our outreach service, with an element of virtual delivery.

This is a great time to join Shaw Trust as we grow our Health and Wellbeing division. As well as helping to make a positive difference to people’s lives as an employee of Shaw Trust you will receive:

Paid leave

  • 25 days annual leave per year, plus bank holidays, and the option to purchase additional holiday.
  • Discretionary 3.5 days paid leave at Christmas.
  • 2 days paid volunteering leave each year.

Opportunities to connect

  • Join one of our employee networks: LGBTQ+ Support Network, Racial Equality Network, Disabled Equality Network.

Opportunities to progress your career

  • Access to an online learning platform.
  • Access to internal apprenticeships.
  • Cross organisational career paths.

Health and wellbeing

  • Healthcare cash plan, giving you money back for health care costs including dentistry and eye care, and access to wellbeing apps.
  • Health and wellbeing programmes including counselling via our employee assistance programme.
  • Discounted gym membership. 

Financial wellbeing

  • An enhanced pension scheme after 6 months.
  • Life Assurance at 3 times your annual salary rate.
  • Online shopping discounts including supermarkets and DIY stores.

For full details including the Job Description, Person Specification and how to apply online please visit our website, via the link.

Closing date: 31st January 2022

Shaw Trust operates on a national level with over 2,000 staff and 1,000 volunteers. We work with the government, local authorities, combined authorities, health service providers, employers, and other stakeholders – including the Education and Skills Funding Agency, Department for Work and Pensions, clinical commissioning groups and NHS Trusts.

Shaw Trust is committed to creating a diverse and inclusive working environment, where every employee, regardless of their background or lived experience, feels that they belong and can progress in their career.  We are Disability Confident Leaders, support the guaranteed interview scheme and use of the government’s Access to Work scheme. Living our values we are keen to reflect the diversity of UK society at every level within our organisation. We welcome applications from all sections of the community including from people with lived-experience and/or knowledge of disability or social exclusion. If you have accessibility requirements and would like information in a different format please contact our HR Service.Centre to make alternative arrangements.

Our Strategy
To find out more about Shaw Trusts aims in our 2030 Strategic Directive please visit our website via the link.

Shaw Trust reserve the right to close this vacancy early if sufficient applications are received.

Posted on: 07 January 2022
Closed date: 06 February 2022 at 23:59
Job ref: 23741
Tags: Advice, Information, Digital