Responsible to the Housing Advice Specialist Caseworker and Project Leader for the provision of a housing advocacy and advice service to members of the public experiencing housing difficulties as a result of Covid 19.
Please note this Temporary Post is funded by the National Lottery for 6 months only.
Client Advice Duties
Providing information, advice, advocacy, and assistance to clients with housing, and housing related problems.
Acting as a lay advocate for SHARP clients, when appropriate in the courts and at Tribunals.
Maintaining accurate client files and casework monitoring records using the Advice-Pro casework recording system.
To negotiate regularly with Local Authorities, the DWP, Housing Associations, Solicitors, and other bodies, deciding the relevant level of officer to contact.
To provide advice, information, and guidance on housing related matters to other workers within statutory or voluntary agencies.
Training and Information
To offer appropriate training either alone, or in conjunction with other members of staff to external agencies to promote a better understanding of housing legislation, policy, and practice.
Policy and Development
To participate in meetings relevant to the running and development of SHARP.
To maintain an up to date knowledge of housing law and an awareness of current legal issues.
To implement and develop the SHARP's Equal Opportunities Policy.
To observe the SHARP's Health and Safety policy and procedures.
To report to the Board on the operation of the service as appropriate.
Is a signatory to the SHARP office cheque account.
Makes decisions regarding payments to clients from this account and ensures that all such payments are properly recorded.
Makes petty cash payments in accordance with guidelines established by the Board and ensures that all such payments are properly recorded.
The post holder will be self-servicing in the production of letters and reports.
To undertake such other duties as may be reasonably required.
The client requests no contact from agencies or media sales.