Manchester, Greater Manchester

£19,772 pa plus excellent benefits

Contract, Full-time

Job Description

Fixed term contract until end of March 2020

Closing date: 14 August 2019 at 11.30pm

We’re looking for a commercially aware Administrator with great administrative skills gained working in a customer-facing environment, to provide vital office-based support to a diverse project delivery team.

A home is a fundamental human need, as essential as education or healthcare. Yet millions of people across Britain struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So, we are striving for change — with individuals, in communities, across society – and leading the way to a safe home. We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve.

Inspiring Change Manchester (ICM) is an exciting partnership that incorporates statutory, voluntary, private sector organisations alongside a core group of service users.  Our vision? To help people improve their lives and sustain these improvements by transforming Manchester’s systems and services. We believe that people living in Manchester who have multiple and complex needs can achieve real, lasting growth and fulfilment. Simply surviving is not enough. Yet our research shows that ‘survival’ rather than ‘growth’ is the reality for too many of the city’s most vulnerable residents. To make our vision possible, we’ll need to inspire a wide range of people across the city to change their beliefs and behaviour. With your support, we’ll do just that.

Please note that this post is funded through the Big Lottery Fund’s £112m initiative to support people with multiple needs.

About the role
Providing administrative support to the programme management team will see you assist with the design and development of programme systems and processess and share knowledge and information across the partnership. It will also see you regularly liaise with others within and outside the programme, including dealing with queries. Helping to compose reports by organising and managing data to support reporting information will be important too, as will setting up and servicing meetings and assisting with budget setting. File maintenance, photocopying, typing and scanning documents, dealing with invoices, keeping staff records and maintaining the website content and social media accounts – all are elements of this interesting and varied role.

About you
An experienced administrator who has worked in a customer facing role, you will be used to office management and developing and running administration systems. You're forward thinking and flexible and have the customer service and communication skills it takes to act as first point of contact for a wide range of people and agencies outside Shelter. Structured, calm and organised, you have a proven ability to collate and manage data and a flair for dealing with finances (invoicing, budgets etc.). And, it goes without saying that you’re proficient using Excel and other project management office tools.

Benefits
We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, cycle to work scheme and an employee assistance programme.

Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own.

To find out more about the role and the benefits of working for Shelter please visit our website. Apply to join our team and be the change you want to see in society.

Safeguarding is everyone’s business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

At Shelter, we welcome and encourage applications from everyone regardless of age, disability, gender, ethnicity, religion and sexual orientation. We are facing diverse problems, so need diverse people to tackle them.

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.