Thames Valley, Slough
Closing date: 23 December 2019 at 11.30pm
Interviews: w/c 6th January 2020
We’re looking for an individual with extensive client/customer service experience to join our advice centre in Slough as an Advice Assistant and help us deliver a first class advice service.
A home is a fundamental human need, as essential as education or healthcare. Yet millions of people across Britain struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So, we are striving for change — with individuals, in communities, across society – and leading the way to a safe home. We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve.
Our Thames Valley service provides specialist housing, welfare and debt advice through a variety of face-to-face, telephone and online channels and we have a number of support, training, education and health focussed services to ensure we are able to holistically support our clients. We offer a comprehensive volunteering and service user involvement programme within the HUB and have an Information Resource Centre located in Slough.
About the role
As Advice Assistant you will be undertaking initial fact finding triage interviews and booking appointments with the appropriate adviser, agreeing clients’ needs, providing them with basic information and advice and referring clients to other Shelter services or external agency as appropriate. Carrying out case related support and research for Advisers and Senior Advisers and dealing with enquiries not only in person, but also by telephone and email and generating correspondence as necessary are also key elements of this role.
We are looking for someone with demonstrable interest or experience in one or more of the following areas of social welfare law – housing, welfare benefits and debt. With experience of client/customer service work you will have a proactive, results-driven and customer focused approach, strong communication skills, a collaborative way of working and the ability to lead change and improve performance. Proficiency using Microsoft Office applications and case management systems and good typing skills are also required.
We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, cycle to work scheme and an employee assistance programme.
Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own.
For further information about the role and the benefits of working for Shelter please visit our website. Apply to be part of our advice team and be the change you want to see in society.
Safeguarding is everyone’s business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.
At Shelter, we welcome and encourage applications from everyone regardless of age, disability, gender, ethnicity, religion and sexual orientation. We also encourage applications from people, who have been homeless or have been at risk of homelessness. We are facing diverse problems, so need diverse people to tackle them.
Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.