Birmingham, West Midlands
£21,026 pa (pro rata for part time role) + excellent benefits
Permanent, Contract, Part-time, Full-time
Job description

1 permanent, full time role and 1 maternity cover, 22.5 hrs pw

Closing date: 3rd December 2019 at 11.30pm.

We’re looking for enthusiastic individuals with considerable client or customer service experience to join us as Advice Assistants and play an important support role in our busy city centre advice centre.

A home is a fundamental human need, as essential as education or healthcare. Yet millions of people across Britain struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So, we are striving for change — with individuals, in communities, across society – and leading the way to a safe home. We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve. 

Shelter Birmingham is a dynamic city centre hub offering a holistic integrated advice and support service to the diverse residents of the city.  We provide specialist advice and support to over 4,000 clients a year and are committed to delivering more of what we do to the people who need us most. All of our clients are offered a full range of interventions that will fully resolve their circumstances.

About the role

You will be carrying out initial fact finding triage interviews and booking appointments with the appropriate adviser, agreeing clients’ needs, providing them with basic information and advice and referring clients to other Shelter services or external agencies as appropriate. Carrying out case related support and research for Advisers and Senior Advisers and dealing with enquiries not only in person, but also by telephone and email and generating correspondence as necessary are also key elements of this role.

About you

We’re looking for a self-motivated, results-driven and customer focused individual with experience of working with vulnerable people and/or people with multiple and complex needs. With strong communication skills, a collaborative way of working and the ability to lead change and improve performance, you will also be proficient in the use of MS office applications and case management systems with good typing skills. A demonstrable interest or experience in one or more of the following areas of social welfare law: housing; welfare benefits; debt or community care is also needed.

We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, childcare vouchers, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, cycle to work scheme and an employee assistance programme.

Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own.

To find out more about the role and the benefits of working for Shelter please visit our website. Apply to be part of an exciting new intiaitive and be the change you want to see in society.

Safeguarding is everyone’s business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

At Shelter, we welcome and encourage applications from everyone regardless of age, disability, gender, ethnicity, religion and sexual orientation. We also encourage applications from people, who have been homeless or have been at risk of homelessness. We are facing diverse problems, so need diverse people to tackle them.

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.

Posted on: 19 November 2019
Closed date: 03 December 2019
Tags: Advice, Information, Support Worker