Westminster, Greater London
£28,536 pa (pro rata) + excellent benefits including flexible working
Contract, Fixed term contract till April 2022 with possibility of extension, Full-time
Job description

Are you proactive, client focused and do you want to a make difference? Then join Shelter as an Advice, Support & Guidance Worker and help ensure our clients get the support they need.

About Shelter
A home is a fundamental human need, as essential as education or healthcare. Yet millions of people across Britain struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So, we are striving for change, with individuals, in communities, across society, and leading the way to a safe home. We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve.

At Shelter we are united by our purpose to defend the right to a safe home. Our enemy is the social injustice at the core of the escalating housing emergency. We believe that to win that fight, we must be representative of the people we are here to help and those who support our movement for change. In all our people decisions, we take pride in being inclusive, fair, equitable and transparent.

We have committed to combat racism both within and outside Shelter and welcome you on our journey to becoming a truly anti-racist organisation.

About the Team
Based within our London Hub and working on our Westminster/Places for People contract, which focuses on preventing homelessness across the borough, our service offers person-centred advice, support and guidance by co-locating with community agencies across Westminster, as well as providing support via telephone and digital channels. The service works in partnership with other agencies to identify those who are at risk of experiencing housing issues as early as possible and work with them to prevent homelessness.

About the role
As an Advice, Support and Guidance Worker, you will deliver an integrated advice and support service focused on homelessness prevention and tenancy sustainment. This will involve initial housing needs assessment, developing support/case plans, accompanying clients on property visits, assessing their affordability and suitability, supporting clients to move into their home and setting up budgeting plans and bank accounts.

About you
You’ll need recent experience of providing specialist level housing advice and of working with vulnerable people and/or people with multiple and complex needs in a safeguarding environment.  We’ll also be looking for a proven ability to work effectively with a wide variety of stakeholders, both statutory and non-statutory and experience of planning and delivering briefings and/or group work sessions. Proficiency using a range of IT tools to carry out your work, including case management systems, Microsoft Office applications, internet and email etc. is important too, with the ability to type preferred. Proactive, results-driven and sensitive to the needs of others, you work well within a team and aren’t afraid to challenge the status quo and introduce new ideas, methods and processes if appropriate.

We offer a wide range of benefits, including 30 days of annual leave (pro rata), enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We're here so no one has to fight bad housing or homelessness on their own.

Apply to be part of our team and be the change you want to see in society.

Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.


Posted on: 01 October 2021
Closed date: 24 October 2021
Tags: Advice, Information, Support Worker