How to apply
Fixed term until 20 June 2020
Liverpool with Merseyside-wide travel
Closing date: 18 August 2019 at 11.30pm
Interviews: 05 September 2019
We’re looking for a proactive individual with experience of providing specialist level housing or welfare benefits advice or support to join us as an Advice, Support & Guidance Worker and help ex-service men and women retain and secure accommodation.
In response to growing need, Shelter Merseyside has successfully established an Integrated Service that provides advice, support & guidance to individuals and families to prevent homelessness. Using income from the Aged Veterans Fund, funded by the chancellor using LIBOR funding as part of The Royal British Legion’s Healthy Living Portfolio, we have developed a new partnership project. This will allow us to support ex-service men & women aged 67+ who are experiencing housing related issues & social isolation. The Aged Veterans Team work across Merseyside providing advice and offering low-level support in community venues and veterans’ homes to enable them to access, keep and improve their accommodation.
About the role
This particular post is designed to be flexible to reflect the needs of the service. Accordingly, we’ll rely on you to provide a mix of advice and low-level support. In terms of advice provision, it will be on various issues in a number of areas including homelessness and housing, tenancy, relationship breakdown, dampness and disrepair, illegal eviction, the implication of changing health needs on accommodation, welfare and housing benefits and debt. In addition, the support you’ll provide will need to be professional, impartial, pragmatic and outcome focused to ensure that a range of clients with complex needs can sustain their accommodation and thrive in their community. Carrying out needs assessments, developing case plans, managing a varying caseload and supporting the inclusion of volunteers – all are aspects of this varied and rewarding role.
Self-motivated, client focused and used to working with vulnerable people, you have a proven track record of delivering specialist level housing advice and/or support. Indeed, engaging with individuals and structuring personalised plans to deliver outcomes through multi-agency processes and protocols comes naturally to you. What's more, you’re familiar with working within a safeguarding framework, committed to achieving results and not afraid to challenge the status quo and introduce new ideas where appropriate. Proficiency using case management systems and Microsoft Office applications is also required.
We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, cycle to work scheme and an employee assistance programme.
Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own.
To find out more about the role and the benefits of working for Shelter please visit our website. Apply to be part of our advice team and be the change you want to see in society.
Safeguarding is everyone’s business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.
At Shelter, we welcome and encourage applications from everyone regardless of age, disability, gender, ethnicity, religion and sexual orientation. We are facing diverse problems, so need diverse people to tackle them.
Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.