Stratford, Greater London

£27,042 pa + excellent benefits (pro rata, fixed term until April 2020)

Contract, Full-time

Job Description

Are you a client-focused individual with recent experience of providing specialist level housing, debt or welfare benefits advice?  Join Shelter as an Advice, Support & Guidance Worker and help ensure our clients get the support they need.

A home is a fundamental human need, as essential as education or healthcare. Yet millions of people across Britain struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So, we are striving for change — with individuals, in communities, across society – and leading the way to a safe home. We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve.

Right now, our London Hub is delivering a pilot service based on our work around family health and housing. The primary aim is to help families who are homeless, at risk of homelessness or in unsuitable accommodation be able to access a home that is safe, secure and affordable. The project will put at its centre the voices of the women and children we are helping to help us co-produce and design a service that delivers the help they want. At its core, the service will offer holistic and tailored housing-focused advice and support. This will sit alongside our work around community engagement and community participation that will help shape service delivery and achieve systems change. 

About the role
As well as providing housing advice and guidance to individuals, this role has a strong community engagement focus and you will be expected to build close links with the community and other local organisations, with an overall aim of achieving long-term change for residents. On any given day you might be consulting service users about the help they wish to see, the next acting as a broker between people who are homeless and landlords. Developing clients’ support/case plans, helping them to access funds and secure accommodation, supporting the inclusion of volunteers and contributing to the service’s development – all are aspects of this interesting and varied role.

About you
You’ll need relevant experience gained working within housing, debt or welfare benefit advice and within a safeguarding framework working with vulnerable people or those with multiple and complex needs. We’ll also be looking for a proven ability to prepare, plan and deliver briefings or group work sessions and work effectively with a wide variety of stakeholders, both statutory and non-statutory. Proficiency using a range of IT tools to carry out your work, including case management systems, Microsoft Office applications, internet and email etc. is important too, with the ability to type essential. Proactive, results-driven and sensitive to the needs of others, you work well within a team and aren’t afraid to challenge the status quo and introduce new ideas, methods and processes if appropriate.

Benefits include 30 days’ annual leave (pro rata), the possibility of flexible working, enhanced family friendly policies and significant opportunities for learning and development.

Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own.

For further information about the role and the benefits of working for Shelter please visit our website.

Safeguarding is everyone’s business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

At Shelter, we welcome and encourage applications from everyone regardless of age, disability, gender, ethnicity, religion and sexual orientation. We are facing diverse problems, so need diverse people to tackle them.

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.