Norwich, Norfolk
£23,847 pa pro rata + excellent benefits
Contract, Fixed Term Contract until March 2024, Full-time
Job description

Fixed Term Contract until March 2024

Norwich – with frequent home visits and outreach

Closing date: 8th August 2021 at 11.30 pm.

Interview date: 12th August 2021

Are you a client-focused individual with recent experience of providing specialist level housing and/or debt and/or welfare benefit advice? Then join Shelter as an Advice, Support & Guidance Worker and you could soon be delivering a vital advice and guidance led outreach service to local GP surgery patients referred by clinical staff for intervention.

About Shelter
A home is a fundamental human need, as essential as education or healthcare. Yet millions of people across Britain struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So, we are striving for change, with individuals, in communities, across society, and leading the way to a safe home. We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve.

At Shelter we are united by our purpose to defend the right to a safe home. Our enemy is the social injustice at the core of the escalating housing emergency. We believe that to win that fight, we must be representative of the people we are here to help and those who support our movement for change. In all our people decisions, we take pride in being inclusive, fair, equitable and transparent.

We have committed to combat racism both within and outside Shelter and welcome you on our journey to becoming a truly anti-racist organisation.

About the Team

Shelter Norfolk is a busy advice centre delivering housing advice services from our base in Norwich and outreach locations across the county. The Living Well project is a consortium with a group of other agencies that supports the provision, coordination and development of Social Prescribing. Its aim is to help individuals and families to access support within their local community via community, voluntary and public-sector organisations. But, we need your help.

About the Role
Focusing on the social aspects of health and wellbeing, you’ll provide advice to clients on benefits, debt, housing and other aspects of their environment and circumstances that may have a detrimental effect on them. First, you’ll carry out an initial assessment to help them identify their health, social and well-being goals. You’ll then work closely with them to develop a personal plan of desired outcomes and actions, referring them to voluntary sector services, community groups, activity clubs and/or public sector services so that they can achieve their goals. Developing a strong knowledge of the local voluntary and community sector to ensure clients are referred appropriately will be important too. We’ll also rely on you to build links with everyone you deal with and act as an advocate for the project, feeding back what works well internally, in order to develop models of good practice.

We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit.

About you

Used to working with vulnerable people and/or people with multiple and complex needs, you also have experience of operating within a safeguarding framework. What's more, you have a proven ability to work with a wide variety of stakeholders, both statutory and non-statutory. A flexible approach that reflects the needs of the service is essential too, as is a flair for influencing others and getting them to change their views, intentions or actions. Someone who responds quickly and positively to change, you’re not afraid to challenge the status quo and introduce new ideas when appropriate. You’re also proficient using case management systems, Microsoft Office applications, internet and email etc., while the ability to type is also preferred.

We offer a wide range of benefits, including 30 days of annual leave (pro rata for part-time), enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own.

To find out more about the role and the benefits of working for Shelter please visit our website. Apply to be part of our team and be the change you want to see in society.

Safeguarding is everyone’s business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

At Shelter, we welcome and encourage applications from everyone regardless of age, disability, gender, ethnicity, religion and sexual orientation. We also encourage applications from people, who have been homeless or have been at risk of homelessness. We are facing diverse problems, so need diverse people to tackle them.

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.

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Posted on: 21 July 2021
Closing date: 08 August 2021
Tags: Advice, Information, Support Worker
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