S1, Sheffield
£23,239 pa plus excellent benefits
Permanent, Full-time
Job description

Sheffield plus outreach work across South Yorkshire

Closing date: 13 October 2019 at 11.30pm

Are you a client-focused individual with proven experience of providing welfare benefit and debt advice? Then join Shelter as an Advice, Support & Guidance Worker and you could soon be playing a key role within a vital programme in South Yorkshire.

A home is a fundamental human need, as essential as education or healthcare. Yet millions of people across Britain struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So, we are striving for change — with individuals, in communities, across society – and leading the way to a safe home. We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve.

Funded by the Big Lottery and the European Union Social Fund Building Better Opportunities (Sheffield City Region) is being delivered by South Yorkshire Housing Association (SYHA) and partners that include Shelter. It will provide an integrated, strengths-based employment service for people with physical and mental health conditions, people with learning disabilities and people from disadvantaged communities. Shelter has been chosen to provide specialist Welfare Benefits & Debt Advice to clients in the programme on an outreach basis across the Barnsley, Derbyshire, Doncaster, Rotherham & Sheffield areas. It's here that we need your help.

About the role
Working in partnership with South Yorkshire Housing Association and other BBO partners, your challenge will be to help ensure the service is delivered successfully and achieves the required outcomes. Your main focus will be on providing free, impartial and confidential advice to clients referred as part of the programme. Indeed, you’ll provide information and guidance on a range of different topics related to Welfare Benefits and Debt. In a typical day you might help clients make informed decisions about returning to work and its financial impact or assess whether they’re claiming all the benefits they’re entitled to. Supporting applications for benefits, including appeals and tribunals, advising about managing debt and liaising with third party organisations on your client’s behalf – all are aspects of this interesting and varied role.
About you
A great communicator who is commercially aware and results-driven, experience of working with vulnerable people or people with multiple and complex needs is key, as is a good understanding of the safeguarding framework. What’s more, you’re comfortable working with a wide variety of stakeholders, both statutory and non-statutory. A full clean driving licence and access to a vehicle for business purposes is also required, for which an essential car user allowance will be paid. You’ll need to be proficient using a range of IT tools to carry out your work too, including case management systems, Microsoft Office applications, internet and email etc., while the ability to type is preferred.

We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, cycle to work scheme and an employee assistance programme.

Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own.

To find out more about the role and the benefits of working for Shelter please visit our website. Apply to join our team and be the change you want to see in society.

Safeguarding is everyone’s business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

At Shelter, we welcome and encourage applications from everyone regardless of age, disability, gender, ethnicity, religion and sexual orientation. We are facing diverse problems, so need diverse people to tackle them.

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.

Posted on: 23 September 2019
Closed date: 13 October 2019
Tags: Advice, Information, Support Worker