Manchester, Greater Manchester
£22,562 pa (pro rata, 30 hours a week) plus excellent benefits
Contract, Part-time
Job description

Maternity cover until April 2020

Closing date: 25 June 2019 at 11.30 pm

We’re looking for a client-focused individual with recent experience of providing specialist level housing, debt or welfare benefits advice, to join us as an Advice, Support and Guidance Worker and help ensure our clients get the support they need.

A home is a fundamental human need, as essential as education or healthcare. Yet millions of people across Britain struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So, we are striving for change — with individuals, in communities, across society – and leading the way to a safe home. We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve. 

Shelter Manchester operates a thriving hub in the city centre where people can access a range of advice and support services, including legal advice and representation, housing related and peer support.

About the role
As an Advice, Support & Guidance Worker, you’ll be seconded across the Greater Manchester area where you’ll provide a dedicated advice, casework and advocacy service to clients around housing, debt and welfare benefits. Typically, this will include advising on how to identify and secure suitable accommodation, rent and mortgage arrears; negotiating payment plans, budgeting and maximising income, entitlement to benefits and the related reviews and appeals. Agreeing clients’ needs, writing and implementing case plans, liaising with other agencies, making referrals where appropriate and keeping accurate records – all are aspects of this interesting, varied and rewarding role.

About you
To succeed, you’ll need relevant experience gained working within housing , debt or welfare benefit advice and within a safeguarding framework working with vulnerable people or those with multiple and complex needs. We’ll also be looking for a proven ability to prepare, plan and deliver briefings or group work sessions and work effectively with a wide variety of stakeholders, both statutory and non-statutory. Proficiency using a range of IT tools to carry out your work, including case management systems, Microsoft Office applications, internet and email etc. is important too, with the ability to type preferred. Proactive, results-driven and sensitive to the needs of others, you work well within a team and aren’t afraid to challenge the status quo and introduce new ideas, methods and processes if appropriate.

We offer a wide range of benefits, including 30 days of annual leave (pro rata), enhanced family friendly policies, childcare vouchers, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, cycle to work scheme and an employee assistance programme.

Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own.

To find out more about the role and the benefits of working for Shelter please visit our website. Apply to be part of our advice team and be the change you want to see in society.

Safeguarding is everyone’s business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

At Shelter, we welcome and encourage applications from everyone regardless of age, disability, gender, ethnicity, religion and sexual orientation. We are facing diverse problems, so need diverse people to tackle them.

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them

Posted on: 11 June 2019
Closed date: 25 June 2019
Tags: Advice, Information, Support Worker