London, Greater London
£27,809 pa + excellent benefits
Permanent, Full-time
Job description

Closing date: 17 November 2019 at 11.30pm

Are you a client-focused individual with recent experience of providing specialist level housing advice?  Join Shelter as an Advice, Support & Guidance Worker and help ensure our clients get the support they need.

A home is a fundamental human need, as essential as education or healthcare. Yet millions of people across Britain struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. Shelter is the UK’s leading housing and homelessness charity campaigning and advocating— with individuals, in communities, across society. We need talented, collaborative people who are passionate about our cause to join us and campaign for an end to the UK’s housing crisis. This is your chance to play a part in the fundamental change we are striving to achieve.

About the role

As an Advice, Support & Guidance Worker, you’ll conduct initial interviews at the advice centre, outreach sites and over the telephone in order to ensure our clients can access and sustain their accommodation, improve financial resilience and health and thrive in their community. Carrying out initial housing needs assessments and developing a strategy with the client, supporting them when moving into accommodation and connecting them with local support services are also key elements of this role.

We currently have two vacancies at projects across our London Hub. When applying please indicate which role you are interested in:


Under the 5-year Westminster contract the Shelter team works in partnership with Residential Management Group, the organisation contracted to deliver Westminster Council’s Housing Solutions Service, and the Passage. The role of the Shelter team is to provide early-intervention housing advice to Westminster residents via a range of outreach surgeries operated across the borough. The service will work in partnership with other agencies to identify those who are at risk of homelessness and work with them to prevent this wherever possible.


This is a ground-breaking service working in partnership with Southwark Council’s homelessness service, working side-by-side with council staff to provide free and independent advice and support to anyone who needs it. The holistic service will provide advice to people at risk of homelessness and living in temporary accommodation. Shelter will offer people support at face-to-face appointments on a weekly basis.

About you
You’ll need relevant experience gained working within housing and within a safeguarding framework working with vulnerable people or those with multiple and complex needs. We’ll also be looking for a proven ability to prepare, plan and deliver briefings or group work sessions and work effectively with a wide variety of stakeholders, both statutory and non-statutory. Proficiency using a range of IT tools to carry out your work, including case management systems, Microsoft Office applications, internet and email etc. is important too, with the ability to type preferred. Proactive, results-driven and sensitive to the needs of others, you work well within a team and aren’t afraid to challenge the status quo and introduce new ideas, methods and processes if appropriate.

We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, childcare vouchers, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, cycle to work scheme and an employee assistance programme.

Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own.

To find out more about the role and the benefits of working for Shelter please visit our website. Apply to be part of our advice team and be the change you want to see in society.

Safeguarding is everyone’s business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

At Shelter, we welcome and encourage applications from everyone regardless of age, disability, gender, ethnicity, religion and sexual orientation. We are facing diverse problems, so need diverse people to tackle them.

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.

Posted on: 05 November 2019
Closed date: 17 November 2019
Tags: Advice, Information, Support Worker