Assistant Shop Manager

Posted by Shelter

Assistant Shop Manager

Hampstead, Greater London Check commute

£19,201

Permanent, Full-time

Job Description

We’re looking for an inspirational people person to join us as an Assistant Shop Manager in our Boutique by Shelter shop in Hampstead Heath. Boutique by Shelter is a series of charity shops with interiors designed by Wayne Hemingway bringing a modern, trendy retail space to the high street. Our first boutique shop opened in Finchley Road and due to its success we have opened a number of new shops across London. We’d like you to join us to help us raise vital funds for homeless and badly housed people.

You will be pivotal in assisting the Shop Manager in leading and empowering a team of volunteers to engage with the local community on Shelter’s cause, maximising the contribution of gifts of time from volunteers, the gifts of products from our donors and the gift of income from our customers. You will be the ambassador of Shelter on the high street; raising vital money for our cause. If you want to make a real difference to people at risk of homelessness, this is a unique opportunity to do just that.

We offer a wide range of benefits, including 30 days annual leave, enhanced maternity/paternity leave, childcare vouchers, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, cycle to work scheme and an employee assistance programme. Full training and support is also available to candidates that don’t have retail experience but do possess all the other skills required to do the job.

Your key responsibilities:

  • Assist the Shop Manager in the recruitment, support and development of a strong community focused shop team and empower them to maximise Shelter’s income
  • Represent Shelter in your local community, ensuring that you and your team responsibly share the knowledge of Shelter’s cause with customers, volunteers, donors and potential Shelter clients
  • Ensure a safe, clean, bright and happy environment for your team to work in and for your customers to shop in, in turn attracting potential donors and volunteers.

And what you’ll need:

  • Willing to take on a new challenge and a keen interest in Shelter’s cause
  • Be an energetic person with an enthusiasm for managing and empowering people
  • Knowledge of and the ability to recruit, develop and inspire a team of volunteers
  • Extraordinary motivational skills
  • Knowledge of increasing sales growth and controlling costs. 

At Shelter, we welcome and encourage applications from everyone regardless of age, disability, gender, ethnicity, religion and sexual orientation. We are facing diverse problems, so need diverse people to tackle them.

Shelter is committed to safeguarding and promoting the welfare of clients, in particular children, young people and vulnerable adults, and expects all staff, workers and volunteers to share this commitment.

Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help.

We’re here so no one has to fight bad housing or homelessness on their own.

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.

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