Greater London

£24,590 pa pro rata (15 hours per week, Wednesdays and Fridays some flexibility on days is possible) + excellent benefits


Job Description

Fixed term contract until March 2019

Closing date: 21 January 2019 at 11.30pm

Interviews: Friday 25 January 2019

We’re looking for an enthusiastic individual with considerable client or customer service experience to join us as a Debt Advice Assistant and play an important support role.

As part of our London Hub team and working on our Barnet Debt Project, the service offers advice, support and guidance including advice within community agencies and advice via telephone and digital channels. The service works in partnership with other agencies to identify those who are at risk of experiencing housing issues as early as possible and work with them to prevent homelessness.

About the role

As Advice Assistant you will be carrying out initial fact finding triage interviews and booking appointments with the appropriate adviser, agreeing clients’ needs, providing them with basic information and advice and referring clients to other Shelter services or external agency as appropriate. Carrying out case related support and research for Advisers and Senior Advisers and dealing with enquiries not only in person, but also by telephone and email and generating correspondence as necessary are also key elements of this role.

About you

We’re looking for a proactive, results-driven and customer focused individual with experience of helping customers to find and use relevant information. With strong communication skills, a collaborative way of working and the ability to lead change and improve performance, you will also be proficient in the use of MS office applications, case management systems and good typing skills. A demonstrable interest or experience in social welfare law; debt is also needed.

Benefits include 30 days’ annual leave, the possibility of flexible working, enhanced family friendly policies and significant opportunities for learning and development.

Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own.

For further information about the role and the benefits of working for Shelter please visit our website.

Safeguarding is everyone’s business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

At Shelter, we welcome and encourage applications from everyone regardless of age, disability, gender, ethnicity, religion and sexual orientation. We are facing diverse problems, so need diverse people to tackle them.

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.