South Yorkshire
£40,052 per annum plus excellent benefits
Permanent, Full-time
Job description

Closing Date: Tuesday 3rd March 2020 at 11.30 pm

We're looking for a Product Manager to join our growing digital team. You'll join a group of digital and creative leaders, collaborating across Shelter to deliver first-class design, content, products and services. You'll be experienced at using agile frameworks and keeping users at the heart of everything you do.

A home is a fundamental human need, as essential as education or healthcare. Yet millions of people across Britain struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So, we are striving for change with individuals, in communities, across society and leading the way to a safe home. We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve.

Shelter has big ambitions for digital and creative. We help millions of people each year by doing exciting service design work that affects our brand, digital products, campaigns, fundraising activities, helpline, and centres around the country.

About the role

You'll be responsible for planning, delivery, maintenance and optimisation of digital products to support people struggling with bad housing or homelessness. You'll also work on products for professionals and advisors who support people struggling with homelessness.

You'll be responsible for supporting the management of the product backlog, helping to organise the rhythms of agile delivery, and looking for opportunities to improve how the team works.

You'll help build a user-focussed, evidence driven, agile culture at Shelter. You'll be an advocate for Shelter's users, working within a multidisciplinary team to develop and implement a roadmap of digital products.

You'll be an advocate for the possibilities of agile digital development, working alongside other specialists to support colleagues around the organisations in developing a digital vision for their business area, translating challenges and opportunities into excellent digital solutions. This includes developing product visions, establishing meaningful metrics, capturing needs and ideas, validating them with data, and running workshops.

About you


  • Have specialist digital product experience including product development, facilitating ideation, scoping, using metrics, working to organisational strategic objectives, and using user research to validate ideas and scope
  • Have experience working as part of a multi-disciplinary team, enabling people with different skills to work together to a common aim
  • Have a good working knowledge of web technologies and an awareness of the possibilities of digital.
  • Be a great communicator and be comfortable working to bring about change. You'll be able to influence stakeholders and navigate differing viewpoints while building close working relationships. You'll be able to help colleagues from different disciplines understand product goals and work together to bring them about
  • Ideally have a certification in a relevant discipline, such as Scrum. Knowledge of other methodologies would be helpful
  • Bring an empathetic approach to Shelter's service users, ensuring products meet end user and organisational needs. You'll strive to act on the insights Shelter gains from its users, and be committed to continuously improving our products and working practices
  • Be open to constructive challenge and be comfortable working with evidence and making your case using research and data. You'll approach problems creatively and work to maximise the impact of things we learn.


We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We're here so no one has to fight bad housing or homelessness on their own.

Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

At Shelter, we welcome and encourage applications from everyone regardless of age, disability, gender, ethnicity, religion and sexual orientation. We also encourage applications from people, who have been homeless or have been at risk of homelessness. We are facing diverse problems, so need diverse people to tackle them. In addition to this, we encourage an approach to involving people with personal insight of housing issues and homelessness in our recruitment processes.

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.

Posted on: 18 February 2020
Closed date: 03 March 2020
Tags: Project Management, Digital