EC1V, London
£44,622 pa (inc. £4,570 London Weighting) + excellent benefits including 30 days holiday and flexible working
Permanent, Full-time
Job description

Please note that we may be interviewing during the advertising period so may withdraw the advert early if we are able to appoint. Please apply as soon as possible to avoid disappointment

We're looking for a Product Manager to join our growing Digital team. You will support the multidisciplinary Scrum team working on Shelter’s digital campaigning and communications products and prioritise the needs of Shelter’s users and the goals of internal teams, making sure our digital campaigning is as effective as possible.

A home is a fundamental human need, as essential as education or healthcare. Yet millions of people across Britain struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So, we are striving for change, with individuals, in communities, across society, and leading the way to a safe home. We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve.

Shelter has big ambitions for digital and creative. We help millions of people each year by doing exciting service design work that affects our brand, digital products, campaigns, fundraising activities, helpline, and centres around the country.

This is a rare opportunity to join a group of digital and creative leaders, collaborating across Shelter to deliver first-class design, content, products and services. You’ll be experienced at using agile frameworks and keeping users at the heart of everything you do.

About the role
You will play a key role in helping Shelter campaign for a more just approach to housing. Our campaigns have led to real change in policy and this role will see you making sure our digital products meet the needs of our audiences, influence politicians and create the change we seek. You will be working with Shelter’s research, policy, campaigns, communications and parliamentary teams to explore how digital products can help us meet audience needs and organisational goals. It will be crucial to build strong relationships with stakeholders and work to understand our audiences better.

You will be working as part of a multidisciplinary team, writing user stories and looking for opportunities to create value and share insights.

About you
We’re looking for someone with specialist digital product experience, including product development, facilitating ideation, scoping, using metrics, working to organisational strategic objectives and using user research to validate ideas and scope. With a good working knowledge of modern website technologies, you will be able to see questions from multiple points of view – for example, understanding the different perspectives of website users, editors, developers and teams of stakeholders. You will have experience working as part of a multi-disciplinary team, enabling people with different skills to work together to a common aim. A great communicator who is comfortable working to bring about change, you will be able to influence stakeholders and navigate differing viewpoints while building close working relationships. You will be able to help colleagues from different disciplines understand product goals and work together to bring them about. Ideally you will have a certification in a relevant discipline, such as Scrum and knowledge of other methodologies would be helpful. It will be crucial to be open to constructive challenge and be comfortable working with evidence and making your case using research and data. You will approach problems creatively and work to maximise the impact of things we learn.


We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We're here so no one has to fight bad housing or homelessness on their own.

Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

At Shelter, we welcome and encourage applications from everyone regardless of age, disability, gender, ethnicity, religion and sexual orientation. We also encourage applications from people, who have been homeless or have been at risk of homelessness. We are facing diverse problems, so need diverse people to tackle them. In addition to this, we encourage an approach to involving people with personal insight of housing issues and homelessness in our recruitment processes.

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.


Posted on: 24 July 2020
Closed date: 06 August 2020
Tags: Communications, PR, Digital