Manchester, Greater Manchester
£23,239 pa + excellent benefits
Contract, Full-time
Job description

Fixed term until March 2020

Closing date: 16 September 2019 at 11.30pm

We’re looking for a forward-thinking individual with experience of supporting people with multiple and complex needs to join us as an Engagement Worker and inspire clients to embark on a journey of change.

A home is a fundamental human need, as essential as education or healthcare. Yet millions of people across Britain struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So, we are striving for change — with individuals, in communities, across society – and leading the way to a safe home. We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve.

A partnership, led by Shelter, the Inspiring Change Manchester programme is focused on long term service and system change. Indeed, we believe that people living in Manchester who have multiple and complex needs can achieve real, lasting growth and fulfilment. To succeed however, we’ll need to inspire a wide range of people across the city to change their beliefs and their behaviour. Our vision? To help people improve their lives and sustain these improvements by transforming Manchester’s systems and services. You’ll help us do just that.

This post is funded through the Big Lottery Fund’s £112m initiative to support people with multiple needs.

About the Role
Working to an assertive outreach model, your focus will be on building relationships with a caseload of people with multiple complex needs in order to engage them with our services and empower them to enjoy a better future. We’ll also rely on you to develop co-produced support plans that are centred around each individual’s unique situation. Co-ordinating interventions provided by other agencies to ensure the right support is provided at the right time to enable the service user to progress on their journey to recovery will be important too. And, when it comes to adopting and modelling best practice in working with people who have multiple and complex needs, again, it’s you we’ll be counting on to deliver.

About you
We would like to hear from individuals with recent experience of delivering person centred support to vulnerable people or people with multiple and complex needs within a safeguarding framework and we also encourage applications from people with lived experience of multiple and complex needs. A proven ability to supervise/mentor others is required too and knowledge of Manchester based services relevant to the client group would be really useful. Structured, calm and organised, yet flexible in your approach, you're great at building relationships, have respect for others and are not afraid to challenge the status quo and introduce new ideas, methods and processes when appropriate.


We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own.

To find out more about the role and the benefits of working for Shelter please visit our website. Apply to be part of our team and be the change you want to see in society.

Safeguarding is everyone’s business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

At Shelter, we welcome and encourage applications from everyone regardless of age, disability, gender, ethnicity, religion and sexual orientation. We are facing diverse problems, so need diverse people to tackle them.

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.

Posted on: 02 September 2019
Closed date: 16 September 2019
Tags: Support Worker, Social Work