Engagement Worker

Posted by Shelter

Engagement Worker

Norwich, Norfolk

£22,287 pa pro rata (35hrs per week. 0.93fte) plus excellent benefits

Contract

Job Description

Fixed term contract till March 2021

Closing date:  16 December 2018 at 11.30pm

We’re looking for a forward-thinking individual who is used to delivering person centred support to vulnerable people to join an exciting new initiative as an Engagement Worker and help clients with entrenched multiple needs reach their personal goals.

The Pathways service in Norwich brings together the combined expertise of a range of organisations to drive innovation and creative responses to address the homeless situation in the Norwich area. The project will be led by St. Martin’s Housing Trust, in partnership with Shelter, YMCA, Future Projects, The Salvation Army, The Feed and City Reach Health Services.

Its aim? To take a ‘no wrong door’ approach that will provide a seamless service and build on the strength of a Making Every Adult Matter approach. You will be working directly with people experiencing rough sleeping coupled with multiple and complex needs and coordinating services to support their recovery journey.

As an Engagement Worker, you’ll provide the overall coordination of each individual's support plan and will be based at the Pathways office in Norwich and working half a day a week in our Shelter hub.

About the Role
This is an exciting opportunity to lead and shape an innovative service designed to provide intensive support to individuals with entrenched multiple needs of homelessness, mental health, substance misuse and offending behaviour.

Your challenge will be to provide a key worker approach of support to a small group of clients with multiple needs. This will involve engaging with clients who have long disengaged from existing services and using a variety of techniques and approaches to build a relationship with them. You will then work with them to develop and coordinate a full package of support that addresses all their needs, including a support plan. In short, you’ll do all you can to meet the client’s needs first, including being ready to be there when the client needs you. 

About you
You’ll need recent experience of providing support services to people with multiple and complex needs, with knowledge of Norwich based services for the client group useful but not essential. We’ll also be looking for a proven ability to supervise/mentor others in the workplace and experience of working within a safeguarding framework. Calm, well organised and flexible in approach, you’re willing to contribute new ideas, methods and processes too, in order to improve service delivery. Proficiency using Microsoft Office applications and case management systems is also required.

Benefits include 30 days’ annual leave pro rata, the possibility of flexible working, enhanced family friendly policies and significant opportunities for learning and development.

Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own.

Safeguarding is everyone’s business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

At Shelter, we welcome and encourage applications from everyone regardless of age, disability, gender, ethnicity, religion and sexual orientation. We are facing diverse problems, so need diverse people to tackle them.

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.

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