Norwich, Norfolk
£23,239 pa + excellent benefits
Contract, Full-time
Job description

Fixed term contract till March 2022

Closing date:  24 November 2019 at 11.30pm. Interviews: 3 December 2019.

Are you used to delivering person centred support to vulnerable people? This is a hugely exciting opportunity to join us as an Engagement Worker and lead and shape an innovative service designed to provide intensive support to local people with entrenched multiple needs of homelessness, mental health, substance misuse and offending behaviour.

The Pathways service in Norwich brings together the combined expertise of a range of organisations to drive innovation and creative responses to address the homeless situation in the Norwich area. The project will be led by St. Martin’s Housing Trust, in partnership with Shelter, YMCA, Future Projects, The Salvation Army, The Feed and City Reach Health Services. Its aim? To take a ‘no wrong door’ approach that will provide a seamless service and build on the strength of a Making Every Adult Matter approach.

About the Role
As an Engagement Worker, you will provide a key worker approach of support to a small group of clients with multiple needs. This will involve engaging with clients who have long disengaged from existing services and using a variety of techniques and approaches to build a relationship with them. You will then work with them to develop and coordinate a full package of support that addresses all their needs, including a support plan. In short, you’ll do all you can to meet the client’s needs first, including being ready to be there when the client needs you. 

About you
You’ll need recent experience of providing support services to people with multiple and complex needs. We’ll also be looking for a proven ability to supervise/mentor others in the workplace and experience of working within a safeguarding framework. Calm, well organised and flexible in approach, you’re willing to contribute new ideas, methods and processes too, in order to improve service delivery. Proficiency using Microsoft Office applications and case management systems is also required.

We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, childcare vouchers, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, cycle to work scheme and an employee assistance programme.

Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own.

To find out more about the role and the benefits of working for Shelter please visit our website. Apply to be part of our team and be the change you want to see in society.

Safeguarding is everyone’s business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

At Shelter, we welcome and encourage applications from everyone regardless of age, disability, gender, ethnicity, religion and sexual orientation. We are facing diverse problems, so need diverse people to tackle them.

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.

Posted on: 05 November 2019
Closed date: 24 November 2019
Tags: Social Care/Development, Social Work