Greater London
£29,634 including £4,689 London Weighting and £1,097 Market Forces supplement per annum plus excellent benefits
Permanent, Full-time
Job description

Closing date: Wednesday 20th October 2021 at 11.30 pm

Are you proactive, client-focused and commercially aware, with recent experience of providing specialist level housing and/or debt and/or welfare benefit advice, ideally within a local community? Then join Shelter as Female Advice, Support & Guidance Worker and you could soon be making the most of your skills at the heart of our Newham Families team.

About Shelter
A home is a fundamental human need, as essential as education or healthcare. Yet millions of people across Britain struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So, we are striving for change, with individuals, in communities, across society, and leading the way to a safe home. We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve.

At Shelter we are united by our purpose to defend the right to a safe home. Our enemy is the social injustice at the core of the escalating housing emergency. We believe that to win that fight, we must be representative of the people we are here to help and those who support our movement for change. In all our people decisions, we take pride in being inclusive, fair, equitable and transparent.

We have committed to combat racism both within and outside Shelter and welcome you on our journey to becoming a truly anti-racist organisation.

About the team

Our Newham Family team sits alongside other housing-focused advice and support services that form the Shelter London Hub. A gender informed service, it provides tailored support to families who often aren’t getting help through standard routes. We focus on learning from the experiences these families have, so the voices of the women and children at the sharp end of the housing emergency are heard and shape what we do and say. We also work closely in partnership with other local community groups and, by flagging systemic barriers within the local authority and other services, aim to influence procedural and policy changes that will improve the quality of lives for all Newham families.

About the role
As well as supporting families who are facing housing, welfare benefits and debt issues, you’ll regularly liaise with relevant local groups and agencies, with the aim of identifying and tackling common housing barriers Newham communities face. Day-to-day, we’ll rely on you to provide full advice, support and guidance on families housing needs, with a focus on preventing homelessness and securing stable, appropriate and long-term accommodation. You’ll also be responsible for developing support/case plans, sending confirmation of advice letters carrying out risk assessments and ensuring case details and evaluations are recorded accurately and punctually. Providing advocacy on behalf of client to other agencies/authorities will sometimes be required too, while supporting the inclusion of volunteers, and those with lived experience, in service design and delivery, will be key to your, and the service’s, success.

About you
Used to working with vulnerable people and/or people with multiple and complex needs, you also have experience of working within a safeguarding framework. You also have a proven ability to liaise effectively with a wide variety of stakeholders, both statutory and non-statutory and are not afraid to challenge the status quo and introduce new ideas, methods and processes where appropriate. What’s more, you enjoy building effective working relationships at all levels and are profoicient at using a range of IT tools to carry out your work, including case management systems, Microsoft Office applications, internet and email etc.

Because this is a gender informed service delivered by female only staff, we are only considering applications from women for this role. The Equality Act 2010, Schedule 9, Part 1, Paragraph 1 applies to this post.

Benefits
We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own.

To find out more about the role and the benefits of working for Shelter please visit our website. Apply to be part of our team and be the change you want to see in society.

Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit.

We will be sharing the interview questions with candidates shortlisted for an interview 3 days before the interview.

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.

 

 

 

Posted on: 29 September 2021
Closed date: 20 October 2021
Tags: Advice, Information, Support Worker