Liverpool, Merseyside
£23,239 pa plus excellent benefits
Permanent, Full-time
Job description

Merseyside-wide, based in Liverpool City Centre

Closing date: 8 September 2019 at 11.30pm

We're looking for a client-focused individual with recent experience of providing specialist level housing advice to join us as a Housing Advice, Support and Guidance Worker and help ensure our clients get the support they need.

A home is a fundamental human need, as essential as education or healthcare. Yet millions of people across Britain struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So, we are striving for change — with individuals, in communities, across society – and leading the way to a safe home. We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve. 

In response to growing need, Shelter Merseyside have successfully established an Integrated Service which provides advice, support & guidance to individuals and families to prevent homelessness. The Advice Support & Guidance Team will work across Merseyside providing advice and offering low level support from our Liverpool City centre base, community venues and clients’ homes to enable them to access, keep and improve their accommodation until everyone has a place to call home.

About the role

As Housing Advice, Support and Guidance Worker, your role will include the provision of specialist advice along with support and guidance. While the main focus will be on housing advice, you will deliver a professional, impartial, pragmatic and outcome focused support to a range of clients with complex needs to ensure that they can sustain their accommodation and thrive in their community. This will include providing full advice on different issues including; homelessness and housing, tenancy, domestic abuse, relationship breakdown, dampness and disrepair, illegal eviction, welfare and housing benefits, debt, employment, child protection and/or adult protection.                             

About you

You'll need experience of providing specialist level housing advice or support working with vulnerable people. Proactive, results-driven and sensitive to the needs of others, you work well within a team and aren't afraid to challenge the status quo and introduce new ideas, methods and processes if appropriate. Knowledge of working within a safeguarding framework and proficiency using a range of IT tools to carry out your work, including case management systems, Microsoft Office applications, internet and email etc. is essential.


We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own.

To find out more about the role and the benefits of working for Shelter please visit our website. Apply to be part of our team and be the change you want to see in society.

Safeguarding is everyone’s business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

At Shelter, we welcome and encourage applications from everyone regardless of age, disability, gender, ethnicity, religion and sexual orientation. We are facing diverse problems, so need diverse people to tackle them.

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.

Posted on: 23 August 2019
Closed date: 08 September 2019
Tags: Advice, Information, Support Worker