Slough, UK
£39,746 pa plus excellent benefits
Permanent, Full-time
Job description

Closing date: 24 February 2020 at 11.30pm. Interviews: 9 March 2020.

Shelter is looking for a dynamic individual with the motivation, ability and experience to manage, develop and deliver against our vision for the Thames Valley Community Hub to join us as Hub Manager. The activity of the hub is centered on delivering the change that we want to see locally. The Hub Manager is central to driving that change through community engagement plans, staff development and supervision, local partnerships and effective working relationships with colleagues across Shelter to realise this ambition and to monitor its impact on effecting change.

A home is a fundamental human need, as essential as education or healthcare. Yet millions of people across Britain struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So, we are striving for change — with individuals, in communities, across society – and leading the way to a safe home. We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve. 

Shelter Hubs are flagships of excellence – The team in our Community Hub in Slough offer a range of advice and support services to people in housing need. They also work with local partners and agencies in the local community to help more people get the help they require. The Hub is committed to working with people with lived experience of homelessness to both develop our services and to support local campaigning and activism across Thames Valley.  This is your opportunity to join play a vital role in the Hub’s future success.

About the Role

As Hub Manager, you will lead a multi-disciplinary team to deliver consistently high-quality Shelter services in the area, focusing on good customer care and effective outcomes for clients. You will be accountable for the performance of all staff and services, ensuring that all contract and organisational targets are met or exceeded and identifying and implementing remedial action. You will also support the development of effective external and internal partnerships, building excellent professional relationships and contributing to the strategic development of Shelter services.

Driving and managing the ongoing growth of the Hub and managing its budget are also vital aspects of the role, as is engaging and influencing key stakeholders, commissioners and services to promote the service to the wider community and ensuring the Hub is meeting identified local needs.  You will drive and support local community campaigning and activism with increased and enhanced use of volunteers via targeted community engagement and meaningful collaboration with people with lived experience of homelessness.

About you

To succeed, you’ll need a proven track record in a relevant area, including experience of developing and delivering services in the community and/or a regulated environment. We’ll also be looking for a flair for leading change and improving performance and a willingness to challenge the status quo and introduce new ideas, methods and processes. Proactive, client-focused and commercially aware, you have respect for others’ opinions and the communication skills it takes to influence at all levels. What’s more, you’re proficient in the use of Microsoft Office applications and case management and reporting systems and have good typing skills.

We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own.

To find out more about the role and the benefits of working for Shelter please visit our website. Apply to be part of our team and be the change you want to see in society.

Safeguarding is everyone’s business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behavior and conduct their work in line with our Safeguarding Policies.

At Shelter, we welcome and encourage applications from everyone regardless of age, disability, gender, ethnicity, religion and sexual orientation. We are facing diverse problems, so need diverse people to tackle them.

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.

Refreshed on: 16 February 2020
Closed date: 24 February 2020
Tags: Management, Operations