Birmingham, West-Midlands, West Midlands

£21,015-£22,066 pa pro rata + excellent benefits


Job Description

Fixed term contract 2 full time posts: 1 post to June 2019 and 1 until January 2019 (The post ending in January 2019 has the possibility of extension)

Closing date: 7 May 2018 at 11.30pm

We’re looking for two customer-focused individuals with experience of working with vulnerable people and/or people with multiple and complex needs to join us as Lead Workers and help deliver a vital service.

Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own.

The innovative Lead Worker & Peer Mentor service provides intensive support to individuals with entrenched multiple needs of homelessness, mental health, substance misuse and offending behaviour. Part of the Birmingham Changing Futures Together Programme, its aim is to champion the latest developments and approaches in support work. Join us, and you’ll receive all the training and support you need to become an expert in this field.

About the Role

Day-to-day, you’ll support a small group of clients with multiple needs and advise them on issues such as homelessness and housing, debt, welfare benefits, employment, relationships, child/adult protection etc.
You’ll also work alongside Peer Mentors who, as former service users, will be there to provide additional advice and support. Using different approaches and techniques to engage with clients who have long disengaged from existing services will be important too, as will building a relationship with them and developing a support plan together. Put simply, you’ll develop and coordinate a full package of support that addresses all of your clients’ needs and identify alternatives for support where services are unavailable or unsuitable.

About you

You’ll need good knowledge of homelessness and housing legislation and welfare benefits and experience of working with a similar client group within a safeguarding framework. We’ll also be looking for a results-driven and collaborative approach, respect for others’ opinions and feelings and a flair for relationship building and networking. A proven ability to identify and act appropriately on the diverse needs of clients, think creatively, challenge the status quo and introduces new ideas, methods and processes will be key to your success too. Good office IT skills, including proficiency using Microsoft Office applications and case management systems are also essential.

Benefits include 30 days’ annual leave, the possibility of flexible working, enhanced family friendly policies and significant opportunities for learning and development.

Safeguarding is everyone’s business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

For further information about the role and the benefits of working for Shelter please visit our website.

At Shelter, we welcome and encourage applications from everyone regardless of age, disability, gender, ethnicity, religion and sexual orientation. We are facing diverse problems, so need diverse people to tackle them.

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.

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