NR3, Norwich
Job description

Legal Support Volunteer - Norwich

Assisting service users and the duty worker and supporting the operation of our Norwich Shelter Office in their day to day to day business. 

Time Commitment: One day a week for a minimum of six months, but this is flexible

Location: Whitefriar's House, 50 Fishergate, Norwich, NR3 1SE

Supervised by: Lesley Burdett


Main Tasks can include:

  • Meeting and greeting clients
  • Booking in clients for interviews with our advisers
  • Helping clients with form filling
  • Giving out information and leaflets
  • Signposting people to other services if we are unable to help
  • Researching housing issues
  • General basic admin, such as photocopying, scanning, creating client files and filing
  • Initial assessments of Shelter clients during Bristol’s drop-in advice service

Skills and Experiences Required:

  • Experience of working with the public
  • Ability to sensitively deal with people experiencing upheaval to their lives
  • Interest in housing and homelessness
  • Ability to organise your own work, manage your time and work on your own initiative
  • Using computer programs such as Word and Excel to a good standard
  • Effective communication skills and the ability to understand the needs of our customers
  • Willingness to follow Shelter’s policies, including volunteering, health and safety, equality and diversity and confidentiality


Next Steps:

Please complete an application for this role. After you have applied, we will invite successful candidates to an informal interview to discuss the role further.

  • You will be involved in regulated activity for this role, and for this reason we require you to undertake a basic DBS check

Please note, you will be asked to declare any unspent convictions. Having a criminal record does not mean that you cannot volunteer with us. It may limit the different ways that you can get involved, but please contact us (using the email stated above), if you require more information.

More about Shelter

Shelter is the UK’s largest housing and homelessness charity. More than one million people a year come to us for advice and support via our websit... Read more

Posted on: 16 August 2019
Closed date: 26 September 2019
Tags: Admin, Legal