Hackney, Greater London
£23,342 pa + excellent benefits
Permanent, Full-time
Job description

Closing date: 10 December at 11.30pm

Interview date: Wednesday 18th and Thursday 19th December

We’re looking for a customer focused Receptionist to provide front desk support and be the first point of contact for everyone coming to us for advice and support.

A home is a fundamental human need, as essential as education or healthcare. Yet millions of people across Britain struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So, we are striving for change — with individuals, in communities, across society – and leading the way to a safe home. We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve. 

Our London Hub is a very busy place offering a range of services for people across London. These include advice on housing, debt and welfare issues, helping people access employment, accommodation and local services and a dedicated family service offering intensive support to families in need.

About the role

As Receptionist your role will include meeting and greeting visitors, helping them with their information needs, answering the telephone and dealing with queries, both internal and external. Booking interview rooms and appointments and supporting staff with case administration will also be key elements of this challenging, but rewarding role. 

About you

Enthusiastic and customer focused, you will enjoy making an excellent first impression and helping people find solutions to their problems. To succeed you’ll need relevant office administration experience and an ability to type and use MS office applications. Effective communication skills, both verbally and in writing are also key.

Benefits include 30 days' annual leave, the possibility of flexible working, enhanced family friendly policies and significant opportunities for learning and development.

Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own.

To find out more about the role and the benefits of working for Shelter please visit our website. Apply to be part of our team and be the change you want to see in society.

Safeguarding is everyone’s business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

At Shelter, we welcome and encourage applications from everyone regardless of age, disability, gender, ethnicity, religion and sexual orientation. We also encourage applications from people, who have been homeless or have been at risk of homelessness. We are facing diverse problems, so need diverse people to tackle them.

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.

Posted on: 28 November 2019
Closed date: 10 December 2019
Tags: Admin