Glasgow, Glasgow City (On-site)
£31,320 pa (inclusive of market forces allowance of £1,396) + excellent benefits including 30 days holiday and flexible working
Permanent, Full-time
Job description

Closing date: 03 February 2022 at 11.30 pm

Interview date: 16 February 2022

Do you have proven experience of managing Direct Dialogue teams and a commitment to providing excellent customer service and supporter care? Then join Shelter as a Regional Manager – Door to Door Fundraising and you could soon be playing a key role in helping us grow our Scotland Door to Door region.

About Shelter Scotland 

A home is a fundamental human need, as essential as education or healthcare. Yet over a million people in Scotland struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So, we are striving for change, with individuals, in communities, across society, and leading the way to a safe home. We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve. 

At Shelter Scotland we are united by our purpose to defend the right to a safe home. Our enemy is the social injustice at the core of the escalating housing emergency. We believe that to win that fight, we must be representative of the people we are here to help and those who support our movement for change. In all our people decisions, we take pride in being inclusive, fair, equitable and transparent.

We have committed to combat racism both within and outside Shelter Scotland and welcome you on our journey to becoming a truly anti-racist organisation. 

About the team
We’ve been operating face-to face teams across London and Scotland and in-house D2D teams in London, Manchester, Liverpool and Scotland, since 2004. The in-house team’s focus is on getting quality new supporters and, together with F2F & D2D fundraising, we deliver around 85% of Shelter’s new regular giving supporters. This is your chance to be part of our ongoing success.

About the role
The challenge here will be to ensure high quality fundraising and deliver robust people management to our fundraising staff in the Glasgow region. As well as engaging in field work and recruiting and motivating staff, you’ll be responsible for effectively managing standards and performance across the region and seeing that regional plans are delivered and financial and non-financial targets routinely met. Facilitating the first-class management, development and training of the regional team to ensure we retain individuals will be important too, as will producing timely and informative reports when required. And, when it comes to ensuring compliance, liaising with external suppliers and contacts or providing analysis against performance, again, we’ll count on you.

We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit.

About you.

A proactive, enthusiastic and dedicated fundraising manager, you have a proven ability to meet income targets, provide effective leadership and management, set standards, inspire others and ensure effective and transparent structures and processes are adhered to. You also have the communication skills it takes to develop networks and build alliances and work effectively with internal and external partners, service providers and agencies alike. Experience of challenging the status quo to enable progress is essential too, as is sensitivity to others needs and a genuine interest in their views. In short, you have everything it takes to work in the context of a national strategy and implementation plan to achieve the ongoing expansion and performance of an in-house Direct Dialogue operation.

We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own.

To find out more about the role and the benefits of working for Shelter please visit our website. Apply to be part of our team and be the change you want to see in society.

*This role is being advertised as  Regional Manager – Door to Door Fundraising, but upon appointment the job title will be D2D Regional Manager.

Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

We will be sharing the interview questions with candidates shortlisted for an interview 3 days before the interview. Please note, there will be a test as part of the interview process.

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.



Refreshed on: 23 January 2022
Closed date: 03 February 2022 at 23:30
Tags: Fundraising, Marketing