Sheffield, South Yorkshire
£21,026 pa + excellent benefits including 30 days holiday and flexible working
Permanent, Full-time
Job description

Closing date: 15 December 2019 at 11.30pm. Interviews: 8th and 9th January 2020.

We’re looking for a proactive individual with proven office management experience to join us as Senior Administrator and provide senior level administrative and office support to a busy team.

In Sheffield we operate a thriving hub of client-focused services in the city centre where people can access a range of housing advice and support services. Each service aims to empower clients to make decisions and take action for themselves by providing legal advice, referrals and signposting, advocacy and practical support. Your challenge will be to play a crucial role in the efficient running of this busy hub.

About the role

Joining our multi-disciplinary team that provides services across Sheffield, you’ll oversee all administration and reporting functions and bring leadership, guidance and line management to a dedicated team of office support staff and volunteers. As well as providing supervision, support and appraisals, you’ll be responsible for key people management areas like attendance, performance, motivation and learning and development. You’ll also carry out administration projects aimed at improving systems and practice for the benefit of staff and clients and provide information and analysis reports to help ensure the most effective delivery, management and development of services. Meeting and greeting visitors, organising events, maintaining office equipment and booking staff travel & accommodation – all are aspects of this challenging role.

About you
To succeed, you’ll need an office management background that includes running admin systems, writing and pulling management reports and performing basic analysis, all gained in a customer facing environment. Excellent planning, organisational and communication skills are also key, as is the ability to motivate and lead a team and deliver a high level of service to clients, staff and partner agencies alike. Resilient yet flexible, with excellent customer care skills and the ability to work on your own initiative to solve problems, you have a keen eye for detail too. What’s more, you have broad experience in the use of finance and case management systems and are proficient using Microsoft office applications, particularly Outlook, Excel and Word.


We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own.

To find out more about the role and the benefits of working for Shelter please visit our website. Apply to be part of our team and be the change you want to see in society.

Safeguarding is everyone’s business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

At Shelter, we welcome and encourage applications from everyone regardless of age, disability, gender, ethnicity, religion and sexual orientation. We also encourage applications from people, who have been homeless or have been at risk of homelessness. We are facing diverse problems, so need diverse people to tackle them.

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.

Posted on: 02 December 2019
Closed date: 15 December 2019
Tags: Admin