Senior Advice, Support & Guidance Worker

Posted by Shelter

Senior Advice, Support & Guidance Worker

King's Lynn, Norfolk Check commute

£27,666 pa pro rata (18.75 hrs per week) plus excellent benefits

Contract, Part-time

Job Description

Fixed term contract until end of June 2022

We’re looking for a results-driven individual with recent experience of providing specialist level housing advice to join us as a Senior Advice, Support & Guidance Worker and deliver an integrated advice and support service.

A home is a fundamental human need, as essential as education or healthcare. Yet millions of people across Britain struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So, we are striving for change with individuals, in communities, across society and leading the way to a safe home. We need ambitious, best in class individuals who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve.

As part of the wider Norfolk Hub service provision, the Kings Lynn advice project aims to strengthen the impact we make to the lives of people who need our help by basing ourselves within the community.

About the role

As Senior Advice, Support and Guidance Worker you will provide advice and guidance on housing needs, focusing on preventing homelessness and securing stable, long-term accommodation. This will involve developing action plans with advisers and service users, writing submissions to Local Authorities, day-to-day supervision of cases and working closely with all internal and external stakeholders to ensure clients have access to appropriate services. In addition, you’ll have line management responsibility for staff.

About you

You'll need recent experience of working within housing, debt or welfare benefit advice in a safeguarding environment with vulnerable people or those with multiple and complex needs. Comfortable working with a wide variety of stakeholders, both statutory and non-statutory, you are proactive, results-driven and not afraid to challenge the status quo and introduce new ideas if appropriate. Proficiency using a range of IT tools to carry out your work, including case management systems, MS Office applications, internet and email, etc is important too.

We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own.

To find out more about the role and the benefits of working for Shelter please visit our website. Apply to be part of our team and be the change you want to see in society.

Safeguarding is everyone’s business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

At Shelter, we welcome and encourage applications from everyone regardless of age, disability, gender, ethnicity, religion and sexual orientation. We are facing diverse problems, so need diverse people to tackle them.

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.

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