Greater London

£37,677-£40,286 pa plus excellent benefits


Job Description

Do you have proven experience of staff and service/business management and service development in a highly complex and regulated environment, allied to knowledge of housing/homelessness services and legislative context?  Then join Shelter as a Service manager and you could soon be responsible for leading, managing and developing our services within our London Hub.

Housing has become a national emergency that affects all of us. At Shelter, we believe a safe home isn’t just a fundamental need - it should be a right. That’s why, more than ever, this year and beyond we are leading the way to a safe home. We’re going to rally the country to join us on our mission to rise up, speak with a united voice, pick up the pieces and fix the underlying problem. Together we can bring fundamental change. And no matter how long it takes, we will succeed. We have some exciting opportunities to engage business leaders and we will be asking our corporate partners and prospects to join us to tackle the housing crisis by taking collective action. Will you join our London Hub and help us?

About the Role
This particular role comes with operational responsibility for services including our Westminster and Southwark services. This will involve leading, managing and delivering person-centred, high quality services that focus on prevention and result in effective outcomes for our service users. It also comes with accountability for the management of staff and performance of these services and ensuring contract and organisational targets are met or exceeded. Working with the hub management team, colleagues and partners to deliver Shelter’s strategy will be important too. When it comes to developing and maintaining effective external and internal partnerships locally, working with our business development team to identify and act on local business opportunities and improving the client journey/experience/outcomes, again, we’ll rely on you.

About you
An experienced manager with a proven ability to successfully deliver contracts, you're used to managing a team and ensuring high-quality performance from staff too. Identifying and contributing to development opportunities and building and maintaining local networks and partnerships also comes naturally to you. What’s more, you're great at managing relations and negotiations with funders/external stakeholders and happy to take responsibility for the budgets for your services. Proactive, flexible, results-driven and commercially aware, you’re also proficient in the use of Microsoft Office applications and case management and reporting systems.

Benefits include 30 days’ annual leave, the possibility of flexible working, enhanced family friendly policies and significant opportunities for learning and development.

Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We're here so no-one has to fight bad housing or homelessness on their own.

Safeguarding is everyone’s business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

For further information about the role and the benefits of working for Shelter please visit our website.

At Shelter, we welcome and encourage applications from everyone regardless of age, disability, gender, ethnicity, religion and sexual orientation. We are facing diverse problems, so need diverse people to tackle them.

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.

Closing date: 22 January 2019 at 11.30pm