EC1V, London
£33,731 per annum + excellent benefits
Permanent, Full-time
Job description

Closing date: Wednesday 11th December 2019 at 11.30pm

Are you up to speed with social media best practice and latest trends and a dab hand at using a range of tools to monitor trends and create insights? Then join Shelter as Social Media Officer and you could soon be responsible for making sure Shelter’s social media presence is high quality, relevant and user-centred and has a consistent tone throughout.  

A home is a fundamental human need, as essential as education or healthcare. Yet millions of people across Britain struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So, we are striving for change — with individuals, in communities, across society – and leading the way to a safe home. We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve.

Our Marketing function comprises Brand, Social and Paid Marketing teams working together across the marketing spectrum to build awareness of the Shelter brand and drive support for our work. We also work closely with our Services, Campaigns, Fundraising and Retail divisions to help them achieve their business objectives. Social media channels are central to our strategy for service delivery, advice, campaigning, fundraising and communications. Working with stakeholders at all levels, the execution of our social media strategy, content and activity needs to reflect our key priorities and fully represent the range of Shelter’s activities. That’s where you come in.

About the role

Your focus will be on supporting the Social Media Manager in the planning and delivery of social media activity. Along the way, you’ll work on a wide range of projects and business objectives that target public and influencer audiences. You’ll have shared responsibility for content on all Shelter’s branded social media sites. 

We'll also rely on your ability to communicate with anyone as you respond to the hundreds of messages we receive through social media each day, whether they're coming to us for help or asking a very technical question about housing law - you'll know how to get them what they're looking for. And, when it comes to ensuring the charity is aware of the wide-ranging services the social media team can offer, again, we’ll count on you.

About you

You’ll be used to managing social media channels and using them to effectively engage with an organisation’s key audiences. You have experience of moderating online communities and providing excellent customer service. Familiarity with moderation tools such as Conversocial would be an advantage, although this is not essential. You know how to look at data and tell a story, and if you're a content creator, even better! Enthusiasm, innovation and creativity is key - you'll be the person showing us the latest meme and coming up with ideas for how to use it on our channels.

We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, cycle to work scheme and an employee assistance programme.

Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own.

To find out more about the role and the benefits of working for Shelter please visit our website. Apply to join our Marketing team and be the change you want to see in society.

Safeguarding is everyone’s business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

At Shelter, we welcome and encourage applications from everyone regardless of age, disability, gender, ethnicity, religion and sexual orientation. We also encourage applications from people, who have been homeless or have been at risk of homelessness. We are facing diverse problems, so need diverse people to tackle them.

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.

Posted on: 03 December 2019
Closed date: 11 December 2019
Tags: Communications, PR, Marketing