Newcastle upon Tyne, Tyne and Wear
£23,239 per annum plus excellent benefits
Contract, Full-time
Job description

Fixed term contract until 30th September 2021

Closing date: 13 October 2019 at 11.30pm. Interviews: 18th October 2019, 21st October 2019, 22nd October 2019

Do you have good knowledge of homeless and housing legislation and welfare benefits plus proven recent experience of delivering support services to clients? Then join Shelter as a Support Worker and you could soon be playing a key role within a brand new Floating Support Service.

A home is a fundamental human need, as essential as education or healthcare. Yet millions of people across Britain struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So, we are striving for change — with individuals, in communities, across society – and leading the way to a safe home. We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve.

About the role
Our North East Hub in Newcastle recently secured a contract to deliver a floating support service to residents in the East of the city. Accordingly, we need a Housing Support Worker to join our new support team and work with people in their own homes. Clients will be singles or couples often with complex needs that predominantly live in the Private Rented Sector. Your challenge will be to help them sustain their tenancies and prevent homelessness by providing support and advice on a range of issues, including, but not limited to, tenancy, domestic abuse, welfare benefits, employment and child/adult protection. Along the way, you’ll collaborate with statutory and non-statutory agencies too, as well as utilise the specialities available within the Hub in order to secure better outcomes for people in housing need and help them thrive in their community. 
About you
Coming from a related environment, you’re customer-focused, proactive, creative and innovative, work well as part of a team and are used to completing risk assessments and writing support plans. What’s more, you have experience of working within a safeguarding framework and the listening and communication skills it takes to understand clients’ needs and deliver appropriate advice. Proficiency using Microsoft Office applications is important too, with experience of using a case management system preferred.

We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, cycle to work scheme and an employee assistance programme.

Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own.

To find out more about the role and the benefits of working for Shelter please visit our website. Apply to join our Support Service team and be the change you want to see in society.

Safeguarding is everyone’s business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

At Shelter, we welcome and encourage applications from everyone regardless of age, disability, gender, ethnicity, religion and sexual orientation. We are facing diverse problems, so need diverse people to tackle them.

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.

Posted on: 27 September 2019
Closed date: 13 October 2019
Tags: Support Worker, Social Work