West Midlands

£30,914 pa pro rata + excellent benefits (Fixed term contract until June 2019)

Contract

Job Description

Closing date: 23 January 2019 at 11.30pm

We’re looking for a client-focused individual with broad experience of advice, support or welfare work and multiple and complex needs to join us as a Team Leader and play a vital role in the Changing Futures Together programme.

About the Service

Funded by the Big Lottery Fulfilling Lives fund, the Changing Futures Together project focuses on long-term service and system change. It helps individuals with multiple and complex needs lead fruitful, satisfying lives, ensuring that the successful models and approaches pioneered by this project enter the mainstream. No Wrong Door (NWD) is just one of its work streams and is committed to information-sharing and common approaches and standards in supporting people with complex needs; this ensures clients can access a whole system of support through one referral form and there is no ‘wrong door’.

About the Role

As a Team Leader, we'll rely on you to support and manage a team of four No Wrong Door Navigators to ensure the most effective service is delivered to our clients and positive outcomes achieved. You’ll also be responsible for helping the Service Manager to mobilise and promote its delivery within Birmingham. Allocating referrals and working with the Service Manager and Commissioners to identify gaps in provision and examples of positive and negative practise in service delivery will be important too. This will then be used in evaluation to contribute towards effective and demonstrable systems and policy change within the City. Setting staff objectives and targets, monitoring the quality of work, identifying best practice and acting as a critical point of contact for referrers – all are aspects of this interesting and challenging role. 

About you
To succeed, you’ll need solid experience of supporting and managing staff and knowledge of the safeguarding framework at supervisory level. Knowledge of the multiple issues of supporting individuals with complex needs and the difficulties faced when accessing local services is essential too, with an understanding of employing individuals with lived experience of those needs an advantage. Forward thinking and flexible, you actively support the introduction of new ideas, methods and processes and are adept at helping to develop a person centred and co-produced service. You’re also used to engaging with stakeholders and partners at a variety of levels and have sound knowledge in areas like homelessness, mental health, offending or substance use.

Benefits include 30 days’ annual leave, the possibility of flexible working, enhanced family friendly policies and significant opportunities for learning and development.

Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own.

For further information about the role and the benefits of working for Shelter please visit our website.

Safeguarding is everyone’s business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

At Shelter, we welcome and encourage applications from everyone regardless of age, disability, gender, ethnicity, religion and sexual orientation. We are facing diverse problems, so need diverse people to tackle them.

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.