How to apply
12 month fixed term maternity cover contract
Interviews: 10th September 2019
Please apply with your CV and respond to the questions which address how you meet the experience and knowledge criteria detailed in this job description and highlighted in red. Applications which do not follow this format will not be considered.
Behaviours detailed in this job description will be assessed at interview.
Do you have considerable experience of providing of housing law and debt advice and a good understanding of the main issues affecting homelessness and offenders? Then join Shelter as a Team Leader - Community and you could soon be playing a vital role within the Transforming Rehabilitation Community Integration Service.
A home is a fundamental human need, as essential as education or healthcare. Yet millions of people across Britain struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So, we are striving for change — with individuals, in communities, across society – and leading the way to a safe home. We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve.
As part of Transforming Rehabilitation, Community Integration Service, we have been contracted to deliver a holistic package of support relating to housing, finance, benefit and debt advice to those on license or community orders. This service will consist of a team based in locations across the contract package area, delivering advice and interventions. This process will involve close working with CRC and NPS Responsible Officers and a wealth of other agencies and will contribute to an effective and efficient support planning process for each service user.
About the role
As Team Leader, you’ll be based in Preston, but working across multiple locations within Lancashire. Your challenge? To take responsibility for the operational support and line management of the cross-site staff teams to ensure the most effective service is delivered to our clients. You’ll also be the service contact for CRCs, NPS and Community Services as part of an integrated delivery model, and provide cover across CRC locations to ensure contractual requirements are met. Providing support for complex cases and taking on complex casework where necessary will be important too. And, when it comes to ensuring the service is professional, impartial and focused on getting the best outcomes for clients while adhering to our Operating Frameworks, meeting CRC contractual targets and working within Statutory Safeguarding and Risk Management Systems and Guidance, again, we’ll rely on you.
Experience of managing an advice or support service, including line-management, performance and the development of teams is essential. We’ll also be looking for a proven ability to monitor quality, while recent experience of working within the Criminal Justice System is preferred, but not essential. Commercially aware, client-focused and collaborative in approach, you have what it takes to lead change and improve performance. What's more, you have lots of initiative, think ahead and take prompt action to solve problems, complete task and overcome obstacles like challenging situations. Proficiency using case management systems, Microsoft Office applications, internet and email etc. is also required, as is the ability to type.
We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, cycle to work scheme and an employee assistance programme.
Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own.
To find out more about the role and the benefits of working for Shelter please visit our website. Apply to join our Delivery team and be the change you want to see in society.
Safeguarding is everyone’s business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.
At Shelter, we welcome and encourage applications from everyone regardless of age, disability, gender, ethnicity, religion and sexual orientation. We are facing diverse problems, so need diverse people to tackle them.
Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.