Fixed term contract until 31st March 2022
Closing date: 25 July 2021 at 11.30 pm
Do you have an appreciation of the multiple issues of supporting people with complex needs, experience of multi-agency working at a supervisory or management level and sound knowledge of homelessness, housing and welfare benefits issues? Then join Shelter as a Team Leader and you could soon be playing a vital role within an exciting new Peer Mentor service.
A home is a fundamental human need, as essential as education or healthcare. Yet millions of people across Britain struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So, we are striving for change, with individuals, in communities, across society, and leading the way to a safe home. We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve.
At Shelter we are united by our purpose to defend the right to a safe home. Our enemy is the social injustice at the core of the escalating housing emergency. We believe that to win that fight, we must be representative of the people we are here to help and those who support our movement for change. In all our people decisions, we take pride in being inclusive, fair, equitable and transparent.
We have committed to combat racism both within and outside Shelter and welcome you on our journey to becoming a truly anti-racist organisation.
About the team
Shelter is delivering a Peer Mentor Service in partnership with the Criminal Justice Liaison and Diversion Services (CJL&DS) that’s funded by NHS England. CJL&DS assess individuals with complex needs who have contact with the Criminal Justice System and provide early intervention to address health and social inequalities to reduce re-offending behaviours. The Peer Mentor service’s aim is to help clients with multiple and complex needs to enhance the support available through the Liaison and Diversion (L&D) Pathway.
About the role
Based within L&D offices in Coventry, you’ll be responsible for the delivery and line management of the L&D Peer Mentor Service across the Warwickshire area. As well as managing and supporting peer mentors to deliver a personalised holistic package of support while integrating joint working protocols within L&D services, we’ll also rely on you to allocate referrals. And, when it comes to working with the Service Manager and Commissioners to identify gaps in provision and examples of positive and negative practice in service delivery, again, we’ll count on you. In short, you’ll ensure the service operates smoothly, help develop a person centred and co-produced service and contribute towards effective and demonstrable systems change.
We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit.
To succeed, you’ll need experience of supporting and managing staff, including providing day-to-day and formal supervision. You’ll also need a proven ability to promote take-up of services amongst multi-disciplinary teams, both internally and externally. An appreciation of the difficulties faced by clients accessing local services is important too, with an understanding of employing individuals with lived experience of complex needs useful. Forward thinking and flexible, you’re someone who welcomes the introduction of new ideas, methods and processes. You’re also proficient using a range of IT tools to carry out your work, including case management systems, Microsoft applications, internet, email.
How to apply
Please fill in the online application form via our applicant portal, Core HR. You’ll need to demonstrate how you meet the following Knowledge, Skills and Experience points, as well as the following behaviours:
- Experience of supporting and managing staff, including providing day to day and formal supervision
- Sound knowledge of homelessness, housing, and welfare benefits issues.
- Experience of promoting take-up of services amongst multi-disciplinary teams (both internal and external).
- Experience of using a range of IT tools to carry out your work, including case management systems, Microsoft applications, internet, email etc. The ability to type is essential.
- We prioritise diversity and have an inclusive and open mindset
- We work together to achieve our shared purpose
- We enable decision making
For all your answers, please give real examples where you have personally been involved and note there is a character limit of 950 characters for each question.
We offer a wide range of benefits, including 30 days of annual leave (pro rata), enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.
Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own.
To find out more about the role and the benefits of working for Shelter please visit our website. Apply to be part of our team and be the change you want to see in society.
Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.
Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.