West Midlands, West Midlands
£28,390 pa + excellent benefits including 30 days holiday and flexible working
Permanent, Full-time
Job description

Does the idea of using your experience of delivering training, predominantly across the subject area of housing and homelessness, for one of the UK’s leading charities appeal to you? Then join Shelter as a Trainer and you could soon be playing a vital at the heart of our Training team.

About Shelter
A home is a fundamental human need, as essential as education or healthcare. Yet millions of people across Britain struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So, we are striving for change, with individuals, in communities, across society, and leading the way to a safe home. We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve.

At Shelter we are united by our purpose to defend the right to a safe home. Our enemy is the social injustice at the core of the escalating housing emergency. We believe that to win that fight, we must be representative of the people we are here to help and those who support our movement for change. In all our people decisions, we take pride in being inclusive, fair, equitable and transparent.

We have committed to combat racism both within and outside Shelter and welcome you on our journey to becoming a truly anti-racist organisation.

About the team
Our Training Team delivers professional, effective and high-quality housing and homelessness (as well as welfare benefits and skills) training to a range of internal and external customers. Our external clients tend to be local authority housing departments, large housing associations or voluntary sector organisations, with courses being both off-the-shelf and tailor-made, depending on each customer’s specific needs. 

About the role
As well as delivering training to a range of audiences face-to-face and via webinar and e-learning, we’ll rely on you to assist our Consultancy Line Advisors as required and use your expertise to have input into training development and delivery improvement. You’ll also need to ensure you keep your theoretical and practical knowledge up-to-date, in order to deliver a catalogue of existing and new courses to a variety of customers. Continuously looking to enhance our training delivery through using new and innovative methods of delivery will be important too, as will ensuring consistently high rated feedback is received. What’s more, when appropriate, using your insight, you’ll be encouraged to have input into the development of new and existing courses and provide support to our Development Team.

We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit.

About you
You’ll need the relevant knowledge, skills and experience it takes to deliver a range of housing and homelessness related training and offer constructive advice to Consultancy Line Advisors. You’ll also need to be well-organised, with excellent attention to detail and written and verbal communication skills. A great believer in providing the very best customer service, you’re proactive, creative, enjoy working as part of a team and happy to travel as required, including with overnight stays when necessary, in order to ‘get the job done’.

We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own.

To find out more about the role and the benefits of working for Shelter please visit our website. Apply to be part of our team and be the change you want to see in society.

Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.

Posted on: 07 May 2021
Closed date: 23 May 2021
Tags: Advice, Information, Training