Closing date: 30 January 2022 at 11.30pm
Interview date: 10 February 2022
Do you have a good understanding of housing law and proven experience of preparing, planning and delivering training courses to individuals and groups? Then join Shelter as a Trainer and you could soon be helping us to help financial institutions to better support vulnerable individuals regarding financial resilience and housing.
A home is a fundamental human need, as essential as education or healthcare. Yet millions of people across Britain struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So, we are striving for change, with individuals, in communities, across society, and leading the way to a safe home. We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve.
At Shelter we are united by our purpose to defend the right to a safe home. Our enemy is the social injustice at the core of the escalating housing emergency. We believe that to win that fight, we must be representative of the people we are here to help and those who support our movement for change. In all our people decisions, we take pride in being inclusive, fair, equitable and transparent.
We have committed to combat racism both within and outside Shelter and welcome you on our journey to becoming a truly anti-racist organisation.
About the team
You’ll be joining a multi-disciplinary team that delivers a range of second tier services to support the frontline to achieve positive outcomes for people at risk of homelessness. These include training in housing and homeless prevention, housing law consultancy advice, housing debt casework, information and online resources and various targeted projects. The team is national and works in conjunction with wider Shelter teams such as Legal Services, Learning and Development, Training and Support, Business Support, Telephone and Online services and Operations teams.
About the Role
Having secured funding from HSBC UK to scale up our service, we’re now building on the success of our No Fixed Address service collaboration, which enables people who don’t have an address to access basic banking products with HSBC. The aim is to improve the quality of support vulnerable people receive from other local and national housing charities and financial institutions in order to increase their financial wellbeing and knowledge of housing rights. Your challenge will be to design, develop and deliver a face-to-face, webinar and e-learning delivery training programme for financial services institutions that will help them to better support their vulnerable customers. Initially, the programme will be for an identified pilot audience, thus giving you the insight you need to shape it for a national rollout. Then, working closely with a Senior Programme Coordinator, you’ll contribute knowledge, evidence and best practice to further develop the training, predominantly across the subject areas of housing and homelessness, debt advice and budgeting support, before rolling it out to a variety of audiences.
We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit.
To succeed, you’ll need a demonstrable track record in training and a good understanding of housing law. You’ll also need experience of managing relationships across multiple stakeholders, including other agencies. The ability to come up with new ideas and continuously strive to enhance training delivery through the use of new and innovative methods of delivery, including online platforms and face-to-face methods, is important too. As comfortable managing the booking of venues as you are sharing learnings to help create a business model for the sustainable delivery of training, proficiency using a range of IT tools, including Microsoft Office applications, reporting systems, internet, email etc. is also required.
We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.
Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own.
To find out more about the role and the benefits of working for Shelter please visit our website. Apply to be part of our team and be the change you want to see in society.
Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.
Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.