Single Homeless Project
London, Greater London
£25,830 - £28,302 per year
Permanent, Full-time
Job description

Do you have the strong analytical and problem-solving skills, along with the I.T technical abilities to fill our new IT Help Desk Analyst post? Could you make a positive impact to our organisation’s new in-house high quality IT service? If the answer is yes, please read on.

SHP (Single Homeless Project) is one of London’s leading homelessness prevention charities and a dynamic and growing organisation changing 8,000 lives every year across London - from supporting people in crisis, to helping them take the final steps towards independence and employment.

As the IT Help Desk Analyst you will be responsible for providing a high quality IT service and pro-actively supporting all staff.  You will ensure a seamless and stable staff and clients experience across all our locations through the proactive support and management of all technical systems and liaising with third party providers for continuity of service. 

You will also carry out minor repairs to equipment; replacing parts and obtaining replacements. As well as maintaining records of software licences and managing stocks of computer equipment, consumables and other supplies.

Furthermore, you will support the IT Team in the delivery of projects and system implementations; including implementing new contracts for provision of services like Internet and telephone lines.

The ideal candidate will have experience of managing security and access for staff, as well as of Office 365 security set-up and cloud management.  You will also be able to work independently and as part of a team and be able to carry out analysis of complex information in order to identify and solve issues.

To find out more and to apply, please click on the Apply button.

When completing your supporting statement cover letter, please address (using examples) points 1- 6 in the ‘technical know how section’ of the job profile.

Closing date: 28th October 2019 (at Midnight)

Interview date: 5th November 2019

This post will require a Basic DBS check to be processed for the successful applicant. 

Our attractive benefits package includes:

  • A salary increase after successfully completing six months.
  • A 37.5 hour working week including flexible working hours (core hours are 10am – 4pm) in non-accommodation services
  • 25 days annual leave, increasing annually to the maximum 28 days (plus paid Bank Holidays),
  • A contributory pension scheme: SHP will contribute the equivalent of 5% of your annual salary
  • Comprehensive and integrated training programme designed specifically to develop the skills and knowledge involved in our work

SHP is actively committed to equal opportunities and the promotion of diversity and inclusion, in all of our services and workplaces.  We are also Disability Confident Committed, a Stonewall Diversity Champion and IIP accredited.  In the London Homelessness Awards 2019 one of our Projects has been commended for their work. 

Posted on: 21 October 2019
Closed date: 28 October 2019
Job ref: SHP829
Tags: IT, Operations